Apprentice Receptionist / Administrator

Summary

To assist the Administration Department in ensuring an efficient and responsive first point of contact for clients and suppliers and to provide administration support to the company. Undertake Business Administration Apprenticeship program with a Sheffield College.

Wage

£14,722.50 a year

Minimum wage rates (opens in new tab)

Annual pay review

Training course

Business administrator (level 3)

Hours

Monday - Friday 9am - 5pm

37 hours 30 minutes a week

Possible start date

Sunday 1 June

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Reception and front of house duties including:
- Creating a calm and welcoming Reception
- Keeping the area tidy and organised
- Assisting in booking in and out visitors
- Notifying meeting hosts of their visitors arrival
- Answering the telephones, dealing with client queries, transferring calls and taking accurate telephone messages
- Involvement in arranging client meetings and organising the office Outlook calendars
- Chasing information from clients by telephone and email
- Providing general administrative support to ensure the office runs in an orderly and businesslike way
- Producing ad-hoc correspondence such as letters
- Producing meeting/telephone notes using audio and copy typing

-Dealing with petty cash
- Picking up offices supplies when required
- Franking the post and taking it to the post office
- Opening and date stamping the post
- Scanning

-Booking in and out client records
-Keeping an organised client records area

Where you’ll work

16-18 STATION ROAD

CHAPELTOWN

SHEFFIELD

S35 2XH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SHEFFIELD COLLEGE, THE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative

About this company

Business and Tax Advisors in Sheffield.

https://www.lishmansllp.com/ (opens in new tab)

Company benefits

Westfield Health

After this apprenticeship

Once the apprentice has achieved the level 3 Business Administration qualification, they may go onto further learning with a view for a full time position at the company.

Ask a question

The contact for this apprenticeship is:

LISHMANS LLP

Georgina Alcock

admin@lishmansllp.com

0114 2465348

The reference code for this apprenticeship is VAC1000303940.

Apply now

Closes on Monday 31 March 2025

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