Service Business Administration Apprentice

Summary

As a Service Administrator you will provide administrative support and administer the office functions including raising purchase orders, raising contracts, compliance and office operations. You will also be willing to pitch in with a variety of tasks linked to your job to support your manager, your team, and our clients.

Wage

£13,312 a year

Minimum wage rates (opens in new tab)

£6.40 raising annually based on passing relevant qualifications and a learning skills matrix.

Training course

Business administrator (level 3)

Hours

Monday to Friday, 08:00 to 17:00 with one hour lunch break.

40 hours a week

Possible start date

Monday 31 March

Duration

1 year 3 months

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Your key tasks will include:

The initial contact for all subcontractor jobs, actively pursuing updates and confirmation dates through telephone calls and emails. Maintaining a record of all details in a spreadsheet and the internal system.
Updating internal system with job progression and completion data for jobs.
Managing all department PPM works. Planning these jobs with the client and dealing with compliance certificates.
Generating purchase orders and contracts.
Answer incoming calls to the business/helpdesk and action accordingly.
Aiding in the upkeep of the office email inbox, which includes logging jobs and quotation requests as necessary.
Assisting in office procedures and functions.
Generating client invoices up to the value of 1k.

Where you’ll work

16 DAVIS WAY

FAREHAM

PO14 1JF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HAVANT AND SOUTH DOWNS COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

As an Apprentice, you will have the opportunity to study the following through this Apprenticeship:

Apprenticeship in Business Administration Level 3
English, Maths if required

More training information

This apprenticeship is a work based apprenticeship which means all learning will be completed in the work place with no requirement to attend college day release.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Good Knowledge of MS Office

About this company

We are a property and facilities business turning over around ten million pounds a year with a growth plan to take us to twenty million pounds a year. We deliver facilities services, planned preventive maintenance, building refurbishments, new builds and extensions, new roofs and disaster recovery for floods and fire damage. We are proud of our people and inspire the highest standards of work and customer service for our clients no matter what the challenge. As part of our service administration team, you would be taking calls from a client with a broken window, an electrical socket with no power to a major gas leak all that need an emergency response. Then supporting the business delivers these solutions.

https://hitechproperties.co.uk/ (opens in new tab)

Company benefits

We have a clear progression path for a successful career with the company: Service Desk Operative Service Desk Leader Service Desk Manager Head of Facilities

After this apprenticeship

This is the first step in a path to become a FM professional and take further qualifications and training to become a team leader or manager in your future career path

Ask a question

The contact for this apprenticeship is:

HAVANT AND SOUTH DOWNS COLLEGE

Robert Read

robert.read@hsdc.ac.uk

The reference code for this apprenticeship is VAC1000303891.

Apply now

Closes in 19 days (Friday 14 March at 11:59pm)

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