Apprentice Customer Service Assistant

Summary

Being an Apprentice Customer Service Assistant with Belgrade Insulations & Drylining gives you a fantastic opportunity to showcase your ability to build relationships with customers whilst gaining a qualification in Customer Service with Babington College.

Wage: Competitive
Minimum wage rates (opens in new tab)
Training course: Customer service specialist (level 3)
Hours: Monday to Friday, 8.00am until 5.00pm.
37 hours a week
Possible start date: Monday 10 March
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

No two days are the same, but ultimately you’ll:

Build relationships with customers in the sales office and on the phone by taking orders, providing quotes, offering possible solutions and the right products
Be helpful and friendly, you will likely get to know our customers on a first-name basis
Use your learnt knowledge of our products to assist with enquiries, provide product information, prepare quotes and help each customer with their order

Where you’ll work

Unit 27

Gravelly Industrial Park

Birmingham

B24 8HZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BABINGTON BUSINESS COLLEGE LIMITED

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

Training schedule has yet to be agreed. Details will be made available at a later date.

Requirements

Essential qualifications

GCSE in:

English (grade 4 or C)
Maths (grade 4 or C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Customer care skills
Initiative
Non judgemental
Patience

About this company

Belgrade Insulations is a renowned distributor of insulation and drywall systems. Beyond traditional building insulation, our expertise spans Technical Insulation, HVAC, Roofing, Fire Protection, Building Envelopes, Offsite construction and Modular build.

Company benefits

Competitive salary. 25 days holiday plus 8 bank holidays. Pension scheme. Long service holidays. Cycle to work scheme.

After this apprenticeship

We’re looking for individuals with the potential to be future leaders within our business. You’ll be someone who is keen to immerse themselves and work across all areas of our businesses with the ambition and desire to build a long lasting, successful career with us.

Ask a question

The contact for this apprenticeship is: