Learning Apprenticeship level 3

Summary

London Transport Museum (LTM), located in the heart of Covent Garden, tells the story of the Capital city’s transport heritage. LTM has been working closely with young people and local communities for over a decade and prides itself on being an organisation that listens to and involves people in decision making and the running of Museum activities.

Wage: £25,294 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 9am to 5pm.
35 hours a week
Possible start date: Monday 8 September
Duration: 1 year 6 months
Positions available: 2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will:

• Plan and deliver creative projects and events for young people and community partners, supporting them to learn new skills and share their perspectives and creativity with the Museum

• Support the delivery of our ongoing programme of events and activities enabling young people to develop skills and supporting community access to Museum spaces

• Support and manage the programme’s administration including; managing the email inbox, creating social media content, processing financial transactions and recording expenditure, organising and planning resources for events and helping to schedule meetings.

• Build positive and lasting relationships with a variety of different colleagues in the Museum and key youth, cultural and community partners in order to bring new ideas and opportunities for young people and communities, the Museum and its audiences.

• Make a difference to the lives of other young Londoners by advising and shaping the work that we do.

• Work as part of a team that will also include another apprentice, six Young Freelancers and the Khadija Saye Photography Fellow.

Where you’ll work

197 Blackfriars Road

London

SE1 8JZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Our award-winning teams will support your ongoing development, through a wide range of on-the-job practical experience. We'll support your professional development through a combination of training, mentoring, and networking.

You'll also receive one-to-one guidance throughout the programme from your:

• Line manager: Responsible for your day-to-day management and support with your development

• Peers and Networks: You will be part of a team of young people in their early careers with regular reflective sessions

• Sector Coach: We partner with Arts Emergency to offer coaching from a cultural sector professional to eligible apprentices

More training information

L3 Business administrator Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

English (grade Level 4 or Grade C or above)
Maths (grade Level 4 or Grade C or above)

Other in:

English (grade Level 2)
Maths (grade Level 2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Creative
Initiative
Caring, Open and Adapatable

Other requirements

The apprenticeship scheme will involve working flexible hours to include occasional weekend and evening work. This will be agreed in advance with your line manager.

About this company

At TfL, our work goes beyond transport. We keep London moving – day in, day out. We’re about building stronger connections, and helping people do more of what they love. From sustainable futures to post-pandemic economic recovery, we’re constantly breaking new ground, and taking innovation to new heights. For our people, this is more than just a job. Our apprentices are pioneers, frontrunners, and mentors. And, with a culture built on support and flexibility that puts wellbeing first.

Company benefits

• Free travel on the TfL network for you and a nominee who lives in the same household • Discounted national rail and Eurostar travel • Minimum 29 days annual leave (pro rata dependent on role) plus public and bank holidays & many more

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

We also understand that everyone’s career is different, so every apprentice’s journey is unique. Alumni have gone on to work in the charity sector delivering museum learning programmes, supporting vulnerable adults and into youth work. Our team will support you to find the right fit for you as you approach the end of your placement and provide transition training and networking opportunities to help you find a new role.

Ask a question

The contact for this apprenticeship is:

Transport for London

Recruitment Team

earlycareerscampaigns@tfl.gov.uk

0203 005 1680

The reference code for this apprenticeship is VAC1000303845.

Apply now

Closes in 12 days (Friday 7 March)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

You will receive support and information around each assessment stage as your progress through your application. Please see link on TfL website providing further guidance: https://tfl.gov.uk/corporate/careers/how-to-apply-for-apprentice-and-graduate-roles

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