Sales Co-Ordinator Apprentice

Summary

Serves sales team by organising sales activities. Developing customer relationships and identifying sales opportunities within our current customer base as well as new prospects. Acting as a liaison between customers and the company.

Wage

£12,979.20 a year

Minimum wage rates (opens in new tab)

Employee Cashplan Scheme Recommend a Friend

Training course

Business administrator (level 3)

Hours

8.00am - 5.00pm, Monday - Thursday. 8.00am - 1.00pm, Friday.

39 hours a week

Possible start date

Monday 17 March

Duration

1 year 4 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Main duties and responsibilities

Sales calls to prospective customers
Develop and research new customer opportunities in conjunction with sales director
Account management including progressing orders and upselling
Maintaining service levels
Sales admin for priority accounts to include co-ordination of the sales order chain
Answer inbound calls to the business and direct them accordingly
Respond to sales enquiries by email and telephone
Progress sales orders with the appropriate departments and notifying customers accordingly
Respond to product information enquiries
Provide relief to customer service team

Ad hoc some general administrative tasks will be required as part of the role providing sickness and absence support to the customer service team (Process daily orders onto MieTrak (ERP system).

Communicate with customers about their orders, including any delays or changes in delivery and update systems as necessary to record those changes, RMA’s and POD’s)

Maintain thorough and accurate customer sales records
General administrative tasks on an ad-hoc basis

Where you’ll work

Units 13-15 Lakeside Industrial Estate

Broad Ground Road

Redditch

Worcestershire

B98 8YP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).
You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
Additional training for functional skills in English and Maths will be undertaken if needed.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Administration Level 3 qualification.
There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.

Requirements

Essential qualifications

GCSE in:

English (grade A*-C/ 4-9)
Maths (grade A*-C/ 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Team working
Patience
Listening Skills
Time Management
Ability to Prioritise
Forward Thinking
Honest and Trustworthy
Enthusiastic

Other requirements

Redhill Manufacturing Limited is one of the UK’s leading manufacturers of access, storage and manual handling equipment. We offer a comprehensive range of products (approx. 3,000 product variants), built in the West Midlands, and supplied to industry, wholesalers and businesses across the UK, Europe and worldwide.

About this company

Redhill Manufacturing Limited is one of the UK’s leading manufacturers of access, storage and manual handling equipment. We offer a comprehensive range of products (approx. 3,000 product variants), built in the West Midlands, and supplied to industry, wholesalers and businesses across the UK, Europe and worldwide.

http://www.redhill.co.uk (opens in new tab)

After this apprenticeship

There is potential for progression within our Apprenticeship scheme and permanent employment within the Sales department.

Ask a question

The contact for this apprenticeship is:

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Emily Jackson

emily.jackson@hwgta.org

01905 330732

The reference code for this apprenticeship is VAC1000303832.

Apply now

Closes in 12 days (Friday 7 March at 11:59pm)

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