Apprentice Business Administrator- supporting the Real Estate Team

Summary

Must be organised and have excellent communication skills, both written, verbal and be computer literate. A good work ethic and positive attitude is essential. You will be the face of the company and the ‘go to person’ for a range of admin duties throughout the sales and lettings process; liaising with senior colleagues in arranging viewings etc.

Wage: £14,722.76 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 09:00 - 17:30. 1-hour unpaid lunch.
37 hours 30 minutes a week
Possible start date: Monday 17 March
Duration: 1 year 1 month
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

We are seeking a mature, self-assured, driven, and passionate person who is organised, accustomed to meeting deadlines, and excellent with people.

Are you a positive person seeking to launch your career in a dynamic sector?

It would be ideal if you had some experience in real estate, but if you have a good outlook, want to learn, and a desire to grow, we will be pleased to teach you the technical skills.

Your roles and responsibilities will include:

Assisting clients with regards to the letting process
Giving advice and guidance
Answering customer queries providing a good level of customer service
Liaising with senior colleagues in arranging viewings
Assisting customer when maintenance needs to be carried out
Handling any problems or customer queries
Assisting with assessing tenant applications
Assisting undertaking credit references and general reference checks
Assist the client and senior staff when negotiations between tenant and landlord are being carried out
General admin duties
Customer Service duties ensuring clients are happy and that the process is running smoothly between all parties

Where you’ll work

991 Romford Road

Manor Park

London

E12 5JR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DAVIDSON TRAINING UK LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Full on-the-job and off-the-job training will be delivered supported by our training provider - Davidson Training UK Ltd
All training will be carried out within the workplace during working hours
Business Administrator Apprenticeship Standard Level 3
Level 2 Functional Skills in English and mathematics (if you already do not hold the equivalent)
Full training will be given leading to a recognised Business Administrator Apprenticeship Standard qualification

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4-9 or A*-C)
Maths (grade 4-9 or A*-C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Initiative

Other requirements

You must be self-motivated with excellent time-management skills, and have excellent communication skills including professional telephone manner.

About this company

Zeta Homes has vast experience in sales, lettings and management of about 10 years. Although the company was formed in 2005, the director has been in the property market for about 10 years. We are concerned about where people live and we are committed to the development of the housing problems across the United kingdom. We work with about 75% of the boroughs across London; providing homes for the homeless, letting properties to the people with low income we are involved in the rent deposit, bond schemes and provide accommodation for social service departments of the boroughs that we work with. Our private letting department is one of the most popular in the east end of London because of our success. This is a national company that provides a network of services all over London. We manage a substantial portfolio of properties for individual and corporate landlord clients based in the UK and overseas. We operate to the highest professional standards, delivering added value services to three client groups. Our staffs have a wealth of experience, knowledge and resources to enable them carry out their tasks in the services that you require. Speak to us today and you will not be disappointed. Zeta Homes limited is a property management company , that specializes in the management of properties for investors, developers and individuals with portfolios. The extensive services which we provide are tailored to the specific requirements of each development or property, our aim is to care for your home by providing cost effective property management through our specialised personal service. We take the responsibility for the day to day running and upkeep of the development giving the residents much more freedom and much less worry.

http://www.zetahomes.co.uk/estate-lettings-agent-in-manor-park-london-sp-2.htm (opens in new tab)

After this apprenticeship

Further progression to be discussed at the end of the apprenticeship

Ask a question

The contact for this apprenticeship is:

DAVIDSON TRAINING UK LIMITED

Gemma Barr

gemmabarr@davidsontraining.com

07399586723

The reference code for this apprenticeship is VAC1000303794.

Apply now

Closes in 19 days (Friday 14 March at 11:59pm)

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