Customer Support Coordinator Apprentice

GUARDIAN ENVIRONMENTAL SERVICES LTD

Bedford, MK45 2AE

Closes in 10 days (Wednesday 5 March)

Posted on 13 February 2025

Print

Contents

Summary

Are you ready to dive into an exciting career where you can learn, grow, and make a difference? If you are a passionate individual eager to advance your career as our newest apprentice, we would be excited to hear from you. As a Customer Support Coordinator Apprentice, you will be at the core of the service team at Guardian Environmental.

Wage
£16,640 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday- Friday with 30 minutes for lunch 8.30- 4.30

37 hours 30 minutes a week

Possible start date

Monday 7 April

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

A taste of the role:

  • Provide top-notch customer service while learning new skills
  • Create and maintain positive relationships with our clients
  • Handle phone queries efficiently and professionally
  • Manage call outs and emergencies with calm and composure
  • Assist with various administrative tasks to keep things running smoothly
  • Help with booking maintenance, call outs, and repairs
  • Contribute to team projects and bring fresh ideas to improve our processes

We are looking for someone who:

  • Can stay calm under pressure
  • Possesses excellent communication skills for interacting with both external and internal customers
  • Takes pride in their work and prioritises customer satisfaction
  • Works well in a team environment
  • Can build effective working relationships across the business

Please note: We reserve the right to close this vacancy early.

Where you’ll work

Guardian Environmental, 117 Clophill Road, Maulden

Bedford

MK45 2AE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MILTON KEYNES COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

Why you'll love it: 

  • Gain valuable skills and experience in a supportive environment.
  • Work with a fun and dynamic team that values your contributions.
  • Play a key role in ensuring jobs are processed quickly and efficiently for our clients.

You will be working towards the Customer Service Practitioner apprenticeship. You will attend college for workshops 1 day per month for 9 face to face sessions and will receive support from a mentor & assessor throughout your apprenticeship.

Requirements

Essential qualifications

GCSE or equivalent in:

  • Maths & English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Customer care skills
  • Organisation skills
  • Attention to detail

About this company

For over thirty years Guardian Environmental have been providing commercial services for clients. We provide air con, heating & plumbing, electrical and facilities maintenance. We work with a variety of clients ranging from student accommodation, to warehouses, offices, care homes and car showrooms. Anything we don’t provide in house we work closely with subcontractors to provide services such as water hygiene testing- roller shutter doors and fire alarms.

After this apprenticeship

On successful completion of your apprenticeship, you will be offered a full-time position with the option to develop your career with Guardian Environmental Services Ltd.

Ask a question

The contact for this apprenticeship is:

MILTON KEYNES COLLEGE

The reference code for this apprenticeship is VAC1000303787.

Apply now

Closes in 10 days (Wednesday 5 March)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.