Business Admin Apprentice

Summary

We are looking for an enthusiastic, motivated, and hardworking apprentice to join our tream as a business administrator apprentice. You will work alongside industry professionals, gaining valuable skills and insights that directly apply to the business world.

Wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Days and shifts are to be confirmed.
40 hours a week
Possible start date: Wednesday 5 March
Duration: 1 year 6 months
Positions available: 3

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Greet and welcome visitors in a professional and friendly manner
Answer and direct phone calls to the appropriate person or department
Provide accurate information to callers and visitors regarding the company and its services
Maintain a clean and organised reception area, ensuring it is presentable at all times
Receive and distribute mail, packages, and deliveries
Assist with administrative tasks such as filing, photocopying, and data entry
Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Proficient in using office equipment such as computers, printers, and telephone systems
Ability to remain calm and professional in stressful situations
Strong customer service skills and a friendly demeanor
Attention to detail and accuracy
Knowledge of administrative and clerical procedures
Familiarity with Microsoft Office Suite
Prepare and distribute memos, emails, and other correspondence
Handle customer inquiries and complaints, escalating issues when necessary
Maintain confidentiality and handle sensitive information with discretion
Any other responsibility in need of the business

Where you’ll work

188-190 Hoe Street, Walthamstow, London,

E17 4QH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

EXCELLENCE-SOLUTIONS LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Apprenticeship Standard
End Point Assessment (EPA)
Functional Skills in English and maths if required
Training location to be confirmed. Training schedule has yet to be agreed. Details will be made available at a later date

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

Are you satisfied with the starting minimum apprenticeship wage? Can you commit to 15-18 months duration of the program?

About this company

We are a local buisness that deliver training.

After this apprenticeship

With experience, you could become:

Digital Marketing
Marketing Manager
Creator content Manager

Ask a question

The contact for this apprenticeship is:

EXCELLENCE-SOLUTIONS LIMITED

Lynn Rojo

lynn.r@cpba.co.uk

The reference code for this apprenticeship is VAC1000303643.

Apply now

Closes in 5 days (Friday 28 February at 11:59pm)

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