People Administrator Apprenticeship

Summary

As our People Administrator Apprentice, you will provide an excellent support function to internal colleagues whilst completing your Level 3 Business Administrator apprenticeship.

Wage: £16,500 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday Between 8am- 5pm
37 hours 30 minutes a week
Possible start date: Friday 14 March
Duration: 1 year 2 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key responsibilities include but are not limited to:

General administration duties
Respond to correspondence, telephone calls and e-mails
Answer and direct any queries, providing accurate information to ensure excellent customer service is being delivered
Maintain and update systems, records, files and reports to ensure data accuracy and accessibility
Prepare and book meeting rooms
Address employee enquiries and provide general support in line with any set SLA’s
Generate reports and provide data and metrics as required
Prepare/issue documentation
Support with notetaking in formal meetings
Collate data and support with preparing monthly reports
Maintain confidentiality and handle sensitive employee information with discretion
Ensure compliance with all company policies and procedures
Any other ad-hoc duties deemed appropriate and suitable for this role

Where you’ll work

Baltic Place East Tower

South Shore Road

Gateshead

NE8 3AE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LEARNING CURVE GROUP LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The successful applicant will complete and obtain a Level 3 Business Administration Qualification through Learning Curve Group.

You will be taught through:

4-6 Weekly 1-2-1 Sessions with your tutor
6 weekly hours of Off The Job Training
The course is a 14 month long programme

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Team working

About this company

Northern Gas and Power has built one of the largest, dependable networks in the utilities sector. We provide expert and disciplined advice in procurement, energy services, and technology. We have developed the know-how to supply services across three continents, providing energy services to tens of thousands of customers who choose to work with us. Companies of all sizes from global blue-chip organisations to start-ups, from all sectors, rely on our proven knowledge and expertise.

After this apprenticeship

There are opportunities to progress within the company after completion of apprenticeship

Ask a question

The contact for this apprenticeship is:

LEARNING CURVE GROUP LIMITED

Rosie Smith

rosie.smith@learningcurvegroup.co.uk

The reference code for this apprenticeship is VAC1000303613.

Apply now

Closes in 18 days (Thursday 13 March)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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