IT Solutions level 3 Apprenticeship

Summary

As a part of our fast-paced Technology & Data teams you’ll learn the skills required to support the teams that keep London Moving. Our Technology Service Operations teamwork across a range of technologies from coding languages such as python, C sharp, ABAP and lots of other exciting software.

Wage: £25,294 a year
Minimum wage rates (opens in new tab)
Training course: IT solutions technician (level 3)
Hours: Monday to Friday, 9.00am to 5.00pm.
35 hours a week
Possible start date: Monday 8 September
Duration: 2 years
Positions available: 2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Placement 1 – Service Operations - 12 Months

Knowledge discovery, creation and sharing to facilitates IT professionals and the end-customer to view information as and when required.
Handling changes to the corporate IT infrastructure and operation.
Practice focused on planning, coordinating, and controlling software releases, updates, and changes within an organisation's IT infrastructure.
Respond to an unplanned event or service interruption and restore the service to its operational state.
Monitoring and event management including identification and categorisation of monitoring requirements with resolver groups.
Using PowerBI tools to create and manage dashboards for statis across Technology Service Operations.
Learning the principles and techniques for the Continual Service Improvement.
Join project Development & Sprint teams to experience Agile Methodology and ways of working.
Supporting the delivery of assigned service delivery outputs (e.g. demand, capacity, performance management, cost of services, processes, supplier and contract management etc) across the lifecycle of the contract, ensuring adherence to the agreed Service Level Agreements (SLAs) within the CSS contract.
Building relationships with both supplier and internal teams to deliver and improve the services delivered by the supplier.

Placement 2 – End User Computing – 3 months

Third Line Citrix Support where you work with a team to act as the final point of contact for complex technical issues, ensuring timely resolution and the minimisation of downtime.
Third Line Identify Management including setting up domains. keeping AD organised and healthy, properly managing Group Policy and Security Policy.
Packaging and Build Management working with the team on sequencing and packing applications. Working along the team on migration to Windows 11.

Placement 3 – Transport Services - 3 Months

Support Asset Management Systems such as Maximo, Ellipse and Mobile applications.
Responding to and resolving incidents across a range of LU, Surface and RFLI Asset Management Applications.
Experience day to day activity within key transport control centres.

Placement 4 – Payments Service - 3 Months

Spend time with Assurance team visiting TfL stations.
Spend time with Bus teams visiting bus garage.
Learning London Cycle Hire system, including backoff.
Learning equipment used by TfL customers and staff.

Where you’ll work

197 Blackfriars Road

London

SE1 8JZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

GINGER NUT MEDIA LIMITED

Your training course

IT solutions technician (level 3)

Equal to A level

Course contents

Work at any stage of the solution lifecycle.
Interpret client requirements.
Prioritise tasks to work within agreed project plans.
Ensure resources are used efficiently and responsibly.
Design solutions to meet client and business requirements.
Identify technical solutions using creative and critical thinking.
Install hardware or software, either physically or virtually.
Search and use different types of data or information sources.
Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
Deploy and implement solutions, supporting change management practices.
Create and maintain documentation in accordance with best practice and organisational requirements.
Support multiple contemporary or legacy solutions to required levels of service.
Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Work at any stage of the solution lifecycle.
Interpret client requirements.
Prioritise tasks to work within agreed project plans.
Ensure resources are used efficiently and responsibly.
Design solutions to meet client and business requirements.
Identify technical solutions using creative and critical thinking.
Install hardware or software, either physically or virtually.
Search and use different types of data or information sources.
Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
Deploy and implement solutions, supporting change management practices.
Create and maintain documentation in accordance with best practice and organisational requirements.
Support multiple contemporary or legacy solutions to required levels of service.
Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
Apply continuous professional development CPD to support their own learning, business needs and technical developments.

Your training plan

You will be working towards a Level 3 qualification in I.T Solutions Technician.

Whilst on the scheme, we’ll support your technical development through a wide range of on-the-job practical experiences and placements. We’ll also support your professional development through a combination of classroom-led training courses, online training courses, mentoring opportunities and structured networking opportunities.
You will receive one-to-one support throughout the programme from your scheme sponsor and your Line Manager.
We also have an established Graduate and Apprentice Committee as well as an Alumni group, these groups are powerful networks in developing your understanding of the organisation, different apprenticeship schemes and opportunities to develop your career.
Many current graduates and apprentices believe this to be a powerful support network and they often hold apprentice only events that are very beneficial to your continued learning.

Requirements

Essential qualifications

GCSE in:

English (grade Grade A* - C or Grade 4)
Maths (grade Grade A* - C or Grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Analytical skills
Logical
Team working

About this company

At TfL, our work goes beyond transport. We keep London moving – day in, day out. We’re about building stronger connections, and helping people do more of what they love. From sustainable futures to post-pandemic economic recovery, we’re constantly breaking new ground, and taking innovation to new heights. For our people, this is more than just a job. Our apprentices are pioneers, frontrunners, and mentors. And, with a culture built on support and flexibility that puts wellbeing first.

Company benefits

· Free travel on the TfL network for you and a nominee who lives in the same household. · Discounted national rail and Eurostar travel.  · Minimum 29 days annual leave (pro rata dependent on role) plus public and bank holidays  & many more.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Upon successful completion of this scheme, you could roll-off into any of the Service Management areas as a Service Analyst, Application Engineer, Service Reporting Analyst which could lead to further career development opportunities such as Support Analysts and to ultimately Senior Application Engineers and beyond.

Ask a question

The contact for this apprenticeship is:

Transport for London

Recruitment Team

earlycareerscampaigns@tfl.gov.uk

0203 005 1680

The reference code for this apprenticeship is VAC1000303593.

Apply now

Closes in 12 days (Friday 7 March)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

You will receive support and information around each assessment stage as you progress through your application.  Please see link on TfL website providing further guidance: https://tfl.gov.uk/corporate/careers/how-to-apply-for-apprentice-and-graduate-roles

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