Apprentice Receptionist

Summary

To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers. Providing outstanding care and promoting a healthy future for our community.

Wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Customer service specialist (level 3)
Hours: Monday to Friday. 37.5 hours. Shifts to be confirmed at interview.
37 hours 30 minutes a week
Possible start date: Monday 24 March
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties to include but not limited to:

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.
Greeting and directing patients.
Effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
To act as the central point of contact for patients.
Be responsible for the distribution of information, messages and enquiries for the clinical team.
Liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.
Working towards a L3 Customer Service Qualification.

Where you’ll work

15 Huddersfield Road

Elland

HX5 9BA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

C.M.S. VOCATIONAL TRAINING LIMITED

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

Level 3 Customer Service Specialist Apprenticeship Standard, which includes:

Level 2 Functional Skills in maths and English (if required).
Full, on-the-job training will be provided by the employer, with 20% off-the-job training as a requirement.
End-Point Assessment (EPA).

Requirements

Essential qualifications

GCSE in:

Math’s and English GCSE’s (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Team working
Initiative
Non judgemental
Patience
Confidentiality
Proactive
Willing to learn

About this company

"Providing outstanding care and promoting a healthy future for our community" Bankfield Surgery is a kind caring practice located at the heart of the Elland Community, close to the M62. We are a training practice and have a dedicated team of staff and Practice Champions to help to improve the health, wellbeing and lives of the patents we care for. ‘Our surgery is part of the Calder and Ryburn Primary Care Network’

https://www.bankfieldsurgery.org.uk/ (opens in new tab)

After this apprenticeship

Great prospects for progression to a permanent Assistant role for the right candidate.

Ask a question

The contact for this apprenticeship is:

C.M.S. VOCATIONAL TRAINING LIMITED

Mandy Hodson

mandy.hodson@cmsvoc.co.uk

01924614523

The reference code for this apprenticeship is VAC1000303473.

Apply now

Closes in 4 days (Friday 28 February at 11:59pm)

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