Business Administration Apprentice

Summary

This role will give the right candidate the opportunity to learn how a GP surgery runs. You will get the opportunity to work within our busy administration team. This will be on the front desk dealing with patients face to face as well as answering the phone behind the scenes to support the triaging of incoming calls.

Wage: £14,722.50 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 8.30am - 5.00pm, with a 1 hour lunch break.
37 hours 30 minutes a week
Possible start date: Tuesday 22 April
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Greeting patients face to face on the front desk
Answering incoming calls and triaging patients
Making patient appointments
Dealing with patient queries
Generating referrals
Supporting our administration team with everyday tasks

Where you’ll work

PORTLAND HEALTH CENTRE

PARK ESTATE ROAD

EASTON

PORTLAND DORSET

DT5 2BJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WEYMOUTH COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprentice will work towards attaining a Level 3 Business Administrator apprenticeship with one day a week training at Weymouth College.

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

You MUST be prepared to commit to your work and training for the duration of the apprenticeship. You will be required to attend an interview and assessment at Weymouth College prior to your application being passed on. If a suitable candidate is found prior to the advertised closing date, it may close earlier so please apply early to avoid disappointment.

About this company

We are a friendly GP Practice on the beautiful Isle of Portland in Dorset. We are an established training practice comprising of two sites on the Island. We are providing medical services to a list of 12500 patients across the two sites, About us • 2 partners • 7 Salaried GPs • 1 GP Trainee • 5 ANPs (1 of which is a partner) • 5 Practice nurses • 3 HCAs • 2 Phlebotomists • Working collaboratively with PCN pharmacy team, MSK practitioner, social prescribers and care co-ordinators • We have a strong Administration, Reception and Management team.

http://www.royalmanorhealthcentre@nhs.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Possibility of a full-time permanent position, upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

WEYMOUTH COLLEGE

Emma Smailes

emma.smailes@dorsetgp.nhs.uk

01305 825322

The reference code for this apprenticeship is VAC1000303458.

Apply now

Closes on Friday 28 March 2025

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After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please use the above link and click Apply Now . As soon as we receive your application we can then proceed to the next stage of the initial assessment process.

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