HR Support Apprentice

Summary

You’ll use your strong organisational skills to provide effective administrative support to our Workforce Service. Using your excellent written and verbal communication skills, you'll also provide routine advice on a wide range of interesting and challenging workplace issues in a busy but supportive environment.

Wage: £14,526.20 to £23,492.04 a year
Minimum wage rates (opens in new tab)
Training course: HR support (level 3)
Hours: Your normal hours of work are based on a 37 hour week.
37 hours a week
Possible start date: Tuesday 1 April
Duration: 1 year 9 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Using HR systems to keep records; providing relevant HR information to the organisation and working with the Council on workforce and talent development.
Accessing information systems to maintain accurate and timely information for the team members working on key projects and programmes of work.
Acting as a responsive and helpful point of resolution for enquiries and queries to the team, and across the wider local authority, prioritising and appropriately dealing with or redirecting communications in a timely manner.
Supporting team members with the organisation of learning and development events and courses including booking rooms, delegate list, coordinating with providers, and arranging equipment for the session.
Supporting with the administration of e-Learning activities, including assisting with access to courses, and maintaining records on the Learner Management System (LMS).
Supporting the production of documentation for our work such as educational engagement and staff awards
Complying with customer service standards.
Liaising with other sections and external contractors/agencies.
General office administration duties (filing, post, scanning etc).

Where you’ll work

Civic Centre

Glebe Street

Stoke-on-Trent

Staffordshire

ST4 1HH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MBKB LTD

Your training course

HR support (level 3)

Equal to A level

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

To complete on and off the job training in line with your apprenticeship standard and attend apprenticeship training days (be able to travel to college/training provider location)

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Problem solving skills
Administrative skills
Team working
Initiative

About this company

Stoke-on-Trent City Council values the diversity of its community and aims to have a workforce that reflects this – we therefore encourage applications from all sections of our community. We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed together.

https://www.stoke.gov.uk/jobs (opens in new tab)

After this apprenticeship

HR Assistant

Ask a question

The contact for this apprenticeship is:

MBKB LTD

The reference code for this apprenticeship is VAC1000303354.

Apply now

Closes in 3 days (Wednesday 26 February)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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