Accreditation Support Apprentice (ASA)

Summary

Our Accreditation Support Apprentices will follow a Level 3 Business Administration pathway to allow them to develop skills in document production and management, decision making, communication and planning & organisation. You will gain knowledge of the organisation, key stakeholders and how relevant regulation informs internal policy and process.

Wage

£25,780 a year

Minimum wage rates (opens in new tab)

City of London Corporation staff can take advantage of the pension scheme. They also receive discounts and special offers for a wide range of products and services.

Training course

Business administrator (level 3)

Hours

8:00am to 4:00pm (including 45 minute unpaid lunch break) – Monday to Friday. Flexibility may be required for business needs.

35 hours a week

Possible start date

Monday 7 July

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Purpose of the post:

To perform a range of administrative functions to support the Quality Managers and technical staff in their efforts to secure accreditation to ISO17020 and ISO17025.

To assist Quality Managers in working with the forensic departments actively seeking accreditation, mainly, but not exclusively, Crime Scene Investigation (CSI) and Hi-Tech Crime Unit (HTCU).

Main duties and responsibilities:

To assist in the preparation of Standard Operating Procedures by observing and discussing processes with technical staff.
To assist Quality Managers in the maintenance of the Quality Management System (QMS) by ensuring documentation for upload meets document control requirements, uploading documents as required and editing documents already held in the QMS.
To produce or assist in the production of presentations, figures and reports as required by the Quality Managers to support training and accreditation efforts.
Assist Quality Managers by raising actions and registering activities on the Quality Management System, as required.
Assist Forensic Services staff in the writing up of validation reports to required specifications under guidance of Quality Managers and technical staff.
To record feedback and opportunities on Quality Management System.
To attend departmental meetings and assist Forensic Support Officer’s with the taking of minutes and recording of actions.
To support Quality Managers in the investigation of non-compliance or issues relating to administrative tasks (e.g. purchasing) by liaising with members of staff and interrogating departmental and/or force systems.
To work with peers and managers to identify learning and improvement opportunities.
To assist Quality Managers and technical staff with the maintenance of logs, registers and spreadsheets.
Undertaking other reasonable duties (e.g. general administrative tasks) may be required from time to time.

Mandatory Duties:

Actively seek to implement the City of London’s and City of London Police Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties.
Actively seek to implement the City of London’s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post.
As deemed necessary, to demonstrate competency as defined within our ISO procedures and documentation
To comply with the Forensic Science Regulator’s Codes of Conduct and Practice

Selection criteria

Skills, Knowledge and Experience:

Excellent oral and written communication skills in order to generate the reports as detailed above, communicate via email and verbally liaise with officers up to a senior level to offer advice and guidance regarding issues or queries relating to the implementation of quality standards.
Excellent planning and organisational skills, with an eye for detail as they will generally be required to manage their own workload whilst maintaining the high technical standards required by the department.
They are required to provide accurate minutes of meetings and data via numerous spreadsheets (Word and Excel).
IT skills (word processing, spreadsheets, E-mail, databases). The post holder will be required to generate documents and reports in Word format, maintain various spreadsheets in Excel format and maintain information on various databases including Case AND Quality Management Systems.

Where you’ll work

Bishopsgate Police Station

182 Bishopsgate

London

EC2M 4NP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

COMMON COUNCIL OF THE CITY OF LONDON

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will be supported to achieve the Business Administration Level 3 apprenticeship. Theoretical training will be Biweekly with the support of the training provider. Practical training and support will be given in the workplace allowing you to embed your learning in the working environment. You will receive hours 6 per week to support with your apprenticeship studies.

More training information

The apprenticeship training will be delivered by the City of London corporation in house training provider Common Council of the City of London.
The apprenticeship training will be delivered via face-to-face training session at the Guildhall London EC2V 7HH on a fortnightly basis.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Non judgemental

Other requirements

Due to the nature of this role applicants need to be over the age of 18. Successful applicants will need to complete the Police Vetting Level: RV/CTC. This can take a number of months therefore we are not expecting the apprenticeship to start till June / July 2025

About this company

The City Corporation with a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London.

http://www.cityoflondon.gov.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

On successful completion of the apprenticeship, we aim to offer a permanent role within the team if a position is available. Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation.

Ask a question

The contact for this apprenticeship is:

City of London Police

Quality Team

QualityTeam@cityoflondon.police.uk

The reference code for this apprenticeship is VAC1000303228.

Apply now

Closes in 12 days (Thursday 6 March)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please apply online and ensure that you answer the questions in the Recruitment Information Pack - please include your answers in the supporting information section of the application form. We are unable to accept curriculum Vitae (CVs)

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