Business Administration Apprentice

Summary

Smartseal UK Ltd is a market leader in the supply of cleaning, sealing & restoration products and services for both external & internal hard surfaces. As part of their continuous growth, they are seeking an office administrator combining aspects of administration, customer service and the handling of incoming enquiries received online and by phone.

Wage: £19,500 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday-Friday 0900-1700 (30 minutes lunch break unpaid).
37 hours 30 minutes a week
Possible start date: Monday 3 March
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This full-time role combines aspects of administration, customer service and the confident handling of incoming product and service enquiries received online and by phone.

Role includes:

Order entry into our in-house CRM system
Customer service
Data Entry
Handling product enquiries
General administration
Order Dispatching
Monitoring Stock Levels
Answering the phone
General involvement with all aspects of business operations

Where you’ll work

65-67 Cutlers Road

South Woodham Ferrers

Chelmsford

CM3 5WA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CROWN VOCATIONAL TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training to be provided: Training for this qualification will be provided by Crown Vocational Training, an Ofsted good training provider
All tuition is delivered online
Business Administration Level 3 Standard, 18 months practical with an additional 3 months End Point Assessment period
Functional Skills in maths, English (if required)

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Administrative skills
Team working
Self motivated
Use of Microsoft Office
Full UK Driving Licence
Good phone manner

Other requirements

Due to the location of the business, your own transport is required.

About this company

Smartseal have built up an enviable reputation for supplying high quality cleaning, sealing and coating products for a wide variety of hard surfaces; both external and internal. With constant research and development in place, we have the technical knowledge and expertise to ensure our products are at the cutting edge of sealing and coating technology. Combine this with over 15 years of experience and many thousands of happy customers and you can be confident that you are choosing the very best products available for paving cleaning and sealing as well as general hard surface restoration and protection.

https://www.smartseal.co.uk/ (opens in new tab)

After this apprenticeship

Possible permanent position upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

CROWN VOCATIONAL TRAINING LIMITED

Katie

kbarton@crownvt.co.uk

01702411924

The reference code for this apprenticeship is VAC1000303009.

Apply now

Closes in 7 days (Sunday 2 March at 11:59pm)

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