Customer Service and Sales and Service Backup Apprentice

Summary

As a manufacturer and distributor of electronic vehicle safety solutions we are seeking a dedicated and enthusiastic Customer Service and Sales Apprentice to join our team. You will play a crucial part in ensuring our clients receive top-notch service and support.

Wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, shifts to be confirmed.
37 hours 30 minutes a week
Possible start date: Sunday 23 March
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

We are seeking a dedicated and enthusiastic Customer Service and Sales Apprentice to join our team.

You will play a crucial part in ensuring our clients receive top notch service and support.

You will gain hands on experience in data capture, order processing and client relationship management while working in a dynamic and supportive environment.

Duties include:

Assist in the daily operations of the sales and support departments, ensuring efficient service delivery
Handle administrative tasks such as data entry, managing client records and preparing reports
Provide first-level contact for customer support, addressing queries and escalating issues as necessary
Support the wider team in organising data and information as and when needed
Participate in training sessions to understand products and services thoroughly
Collaborate with team members to identify improvements in processes to enhance customer satisfaction

Where you’ll work

4a Greenhill Way

Harrow

HA1 1LE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES)

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard:

The Apprentice will be required to attend college 1 day per week either at Uxbridge Campus completing necessary mandatory training and units for Business Administration:

Skills, Knowledge, and Behaviours
Standard and End Point Assessment
Functional Skills in English, maths, and ICT (if required)

Requirements

Essential qualifications

GCSE or equivalent in:

maths (grade 4-9)
English (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Team working

Other requirements

Possibility of progression to higher qualifications

About this company

With 25 years’ experience in the Automotive Electronics business, starting with Sony UK and culminated with my appointment as Technical Director of C-KO International Ltd. Following on from this, I decided to start my own business in March 2020. My mission for EWT is to maintain the special relationships that I have established and enjoyed with so many of you over my years, including the excellent ties with our supply chains in China, Korea, Germany and of course the UK. I am deeply appreciative of the support that we at EWT have received from both our customers and business partners throughout our initial period of trading. The advent of electric vehicles, the need for climate change and the move away from fossil fuels provides many exciting opportunities for both innovation and business opportunities. We are currently already at an advanced stage of phasing in our own initial products which will be seen over the coming weeks and months. In addition, we will be continuing to expand our existing range of products to satisfy the existing needs of the market. To support and endorse our products we will continue to provide full technical help to meet our customer’s needs and of course all our products will continue to have the benefit of our standard two-year warranty. Our team at EWT are and remain conscious that your satisfaction, both customers and suppliers is paramount. Ultimately, this will be the key to our future success.

After this apprenticeship

Possible progression onto higher qualifications

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