Business Administration Apprentice

Summary

Join our passionate Learning Services team, dedicated to providing high-quality education across Worcestershire. You'll offer vital admin support, ensuring smooth operations. From managing enquiries to assisting with projects and events, you'll play a key role in helping us deliver exceptional services.

Wage: £13,741 to £22,222.20 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday. Flexi-time working between 8.00am - 5.30pm.
35 hours a week
Possible start date: Monday 28 April
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Do you want to start an exciting career in business administration while making a difference in the local community?

If so, Join Worcestershire County Council’s Learning Services team as a Business Administration Apprentice and take the first step towards an enriching career.

Key Responsibilities:

Assist with the organisation and administration of learning programmes and events
Respond to enquiries from internal and external stakeholders in a professional and timely manner
Support the maintenance of accurate records, reports, and data
Contribute to the development of new initiatives to improve service delivery
Work collaboratively with colleagues across the Learning Services team and wider Council departments

What We’re Looking For:

We’re looking for someone who is proactive, organised, and eager to learn

You don’t need prior experience in business administration, but the following skills and attributes are essential:

Excellent IT skills, including a basic working knowledge of Excel, Word, and PowerPoint
Strong attention to detail and a high level of accuracy
Good customer service and communication skills
Ability to manage your time effectively and work well under pressure
A natural willingness to take initiative and solve problems

Minimum Entry Requirements:

GCSEs in English and mathematics at Grade C/4 or above (or equivalent)
Apprentices without Level 2 qualifications in English and maths will need to achieve these prior to the end-point assessment

Where you’ll work

Warndon Library The Fairfield Centre

Carnforth Drive

Worcester

WR4 9HG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

GLP TRAINING LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Working pattern is 5 days a week, which includes 1 day dedicated to your apprenticeship
Work and training is a mixture of hybrid working between the office and home, including virtual sessions

Requirements

Essential qualifications

GCSE in:

English Language (grade 4 - 9 (C - A*))
Mathematics (grade 4 - 9 (C - A*))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills

Other requirements

If you are a care leaver and you meet the minimum essential qualification criteria, you will be guaranteed an interview. Applications that fail to mention their English & Maths GCSEs/Level 2 Equivalent/Statement of Comparability etc. will be automatically declined. If you already hold a level 3 in Business or above, you will be automatically denied

About this company

Worcestershire County Council delivers an array of services which support our residents and businesses. These include providing social care of some of the most vulnerable in society, helping the next generation get the best start in life through education, investing in our transport network, disposing of household waste sustainably, provision of Library service + country parks and supporting health + wellbeing within our communities.

http://www.worcestershire.gov.uk (opens in new tab)

Company benefits

Such benefits of working with WCC include 26 days holiday, plus bank holidays (going up to 31 after 5 years service), flexible & hybrid working, learning & development opportunities, and 24/7 employee support.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Upon completion of their apprenticeship, the candidate may have the opportunity to progress onto a permanent position with the organisation

Ask a question

The contact for this apprenticeship is:

Worcestershire County Council

Sophie Gething

SGething@worcestershire.gov.uk

The reference code for this apprenticeship is VAC1000302972.

Apply now

Closes in 5 days (Friday 28 February at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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