Business Admin Apprentice

Summary

A fantastic opportunity has arisen to join our Customer Services/Administration team at ACA. We are looking for an individual who enjoys working in a fast-paced environment where no two days are the same. Although every day is different, typical duties will include booking in deliveries and the processing of production order paperwork.

Wage: £15,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 08.30 - 17.00 with an hour for lunch
37 hours 30 minutes a week
Possible start date: Tuesday 1 July
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

We're currently looking to recruit a customer service representative within our busy Redditch site. Reporting into the Operational Support Manager, this exciting role is crucial to the smooth running of the site.
This important role requires accuracy and an attention to detail.
The sucessful application will act as a link between the sames and production teams. Although every day is different typical duties will include:
- Booking in deliveries.
- Processing of production order paperwork.
- Stock control.
- Communicating with customers and suppliers.
- Completing the general day to day administration associated with a busy business.

Where you’ll work

Amari Copper Alloys

Manorside Industrial Estate

Eagle Roadq

Redditch

B98 9HF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HIT TRAINING LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

An apprenticeship includes regular training with a college or other training organisation.
At least 20% of your working hours will be spent training or studying.

Requirements

Desirable qualifications

GCSE in:

English (grade B/5)
Maths (grade B/5)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Team working
Reliable
Approachable
Enthusiastic

About this company

Amari Copper Alloys Ltd (ACA) are a distribution and processing facility within the Amari Metals Group forming the largest independent non ferrous stockholding group in Europe. As a group we carry over 2,000 tonnes of copper, brass, bronze, aluminium and stainless steel in a variety of forms and sections. We stock a range of coil, sheet, shate, plate, bar, flat bar, angle, channel, and tube in a variety of alloys and grades.

http://www.amaricopperalloys.com (opens in new tab)

Company benefits

We offer a profit share scheme, pension, death in service and discount voucher scheme

After this apprenticeship

Development is at the heart of ACA and we are proud of the learning and development opportunities we provide.
We are keen to develop our talented team and provide opportunities to progress.
This is an entry level role with the opportunity to develop and build a long-term career.
Full training will be provided alongside the opportunity to continue studying with the Level 3 Business Administration apprenticeship.

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