Apprentice Business Administrator

Summary

Would you like to earn a salary whilst learning on the job and gaining a qualification? We have an exciting opportunity for a bright, enthusiastic Apprentice Business Administrator. You will be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the care home team and wider organisation

Wage

£13,741 a year

Minimum wage rates (opens in new tab)

For the successful candidate there may be options to link future pay awards to performance

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 4.00pm however flexibility can be discussed.

35 hours a week

Possible start date

Tuesday 18 March

Duration

1 year 9 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Based at Brantley Manor our prime Care home facility, your duties may also include business admin support to the wider friendly staff team in the national organisation.

Duties will include, but will not be limited to:

Supporting the administration and receptionist teams with service user registration, booking appointments, managing home email account, family and carers communications, processing of information (electronic and hard copy) in a timely manner and in accordance with current policies
Support staff with the distribution of information, messages and enquiries for the team

You will also be:

Producing a weekly and daily report in conjunction with home manager
Weekly input of staff payroll information
Liaison with administrator on payroll queries
Processing of incoming and outgoing emails for both the home email account and personal
Assist in the production of a weekly occupancy report for home
Photocopy documentation as required
Booking appointments
Scanning, coding and filing of documents
Managing events
Queries with regards to service user’s registration, deduction of record and service user registration
Liason with Head Office re invoicing and account queries
To perform general secretarial duties for the home
Maintain personal database for home
Input data into the patient’s healthcare records as necessary
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Supporting all staff with general administrative tasks as requested

Where you’ll work

BRANTLEY MANOR

BRANT ROAD

LINCOLN

LN5 8RX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LINCOLN COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The successful candidate will work towards achieving their Apprenticeship Standard in Level 3 Business Administrator
A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course
This is a predominently work-based programme with College attendance required once a month. All learning will take place at the candidate's place of employment/College and within their contracted working hours

Requirements

Essential qualifications

GCSE in:

English & Maths (grade A*/9 - C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative

About this company

Pearlcare offer quality care homes providing Residential, Dementia and Respite Care within our Lincoln setting of Brantley Manor. We are looking for an enthusiastic and motivated person to join our small team of care, support and admin staff, as the business admin support apprentice.

https://pearlcare.co.uk/brantley-manor-care-home/ (opens in new tab)

After this apprenticeship

A full-time Business Administrator position may be available on successful completion of the Apprenticeship

Ask a question

The contact for this apprenticeship is:

LINCOLN COLLEGE

Margaret Davis

apprenticeships@lincolncollege.ac.uk

01522 876284

The reference code for this apprenticeship is VAC1000302730.

Apply now

Closes in 9 days (Tuesday 4 March at 11:59pm)

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