Administration Assistant Apprentice

Summary

This is a rare opportunity to become part of the Derbyshire Constabulary "family" based at their Force Headquarters in Ripley. The purpose of these roles is to provide a customer focused, effective and efficient administrative support to the regional forces.

Wage: £14,526.20 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday - times will be confirmed by each department as they vary throughout the force.
37 hours a week
Possible start date: Monday 1 September
Duration: 1 year 3 months
Positions available: 8

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties include but are not limited to:

Undertake the required apprenticeship training and associated qualification work
Collect and distribute mail
Accurately input and retrieve data as required
Gather documents using relevant IT systems
Deal with enquiries and respond to queries either by email, telephone or in-person
Undertake photocopying, scanning, and filing
Track correspondence and collation of information
Participate in team meetings
Make arrangements for meetings and associated administrative tasks as requested
Monitor and maintain the stationery and supplies ensuring adequate stock levels
Undertake other clerical/administrative tasks as required

Where you’ll work

Butterley Hall

Ripley

Derbyshire

DE5 3RS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CHESTERFIELD COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be
expected to work towards the Business Administrator Level 3, with support from your employer and the Chesterfield College Group.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

Whilst not essential prior work experience in any type of role is preferred but not essential. This apprenticeship will not start until 1st September 2025. Once you have received a provisional offer of an apprenticeship, you will be required to undergo a full DBS background check before a formal offer can be made. Derbyshire Constabulary particularly welcome applications from Black, Asian and Minority Ethnic candidates as this group is underrepresented within our organisation. It’s a priority for us to have a workforce which reflects the communities we serve. The apprenticeship placement is within a civilian role and not for Operational Police Officer roles. Formal interviews will be held during the w/c 26th May 2025 at Force HQ to allow time for the full DBS checks to be completed in time for the 1st September start date We reserve the right to close this vacancy at any point and ahead of the planned closing date during the recruitment process.

About this company

Derbyshire Constabulary is committed to reducing and investigating crime, protecting people and promoting law and order across the county of Derbyshire. Derbyshire is renowned for being hugely diverse, encompassing the rural areas of the Peak District as well as old mining communities, modern towns and business centres. It is also home to the vibrant and culturally diverse city of Derby.

http://www.derbyshire.police.uk/ (opens in new tab)

After this apprenticeship

You will attain the Business Administrator occupational standard and Level 2 Functional Skills in maths & English (where applicable) upon successful completion of your apprenticeship.

Ask a question

The contact for this apprenticeship is:

CHESTERFIELD COLLEGE

Alyce Hunt

hunta@chesterfield.ac.uk

07956914838

The reference code for this apprenticeship is VAC1000302698.

Apply now

Closes on Thursday 1 May 2025

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