Apprentice Customer Service Practitioner

Summary

Our school would like to recruit an Apprentice Customer Service Practitioner. To assist in the provision of high quality professional, flexible, proficient and constructive clerical, administration and reception service to the school. This is an excellent opportunities to gain experience of working in a school environment.

Wage

£6,656 a year

Minimum wage rates (opens in new tab)

Pay is pro rata due to this position being term time only

Training course

Customer service practitioner (level 2)

Hours

10am – 2pm, Term Time Only + 5 days

20 hours a week

Possible start date

Monday 17 March

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Responsible to the Senior Administrator /Headteacher from whom they will receive formal supervision.

Undertake reception duties, answering routine telephone and face to face enquiries and signing in visitors.

Administration:

Provide routine clerical support e.g. record and circulate messages to other members of staff, photocopying, filing, scanning, faxing, emailing, complete routine forms, sort and distribute mail, ensuring supplies of internal forms are kept well stocked.
Maintain manual systems.
Basic data inputting of computerised records/management information systems.
Undertake typing, word-processing and other IT based tasks.
Undertake routine administration, e.g. registers/school meals.

Resources:

Responsible for the safe keeping of office equipment and secure storage of supplies.
Operate office equipment e.g. photocopier, computer.
Maintaining stock and supplies and prepare information to help in the processing of orders.
Support senior members of staff in the collection and recording of school dinner money and other routine financial administration.

Other duties:

Receiving and escorting visitors around the School.

Where you’ll work

Canterbury Nursery School

Basil Street, Bradford

Bradford

BD5 9HL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BRADFORD CITY COUNCIL

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Level 2 Apprenticeship Standard.
Functional Skills up to Level 2 in maths and English (if required).
Training will be one day per week at Skills for Work, Bradford Council.
This will be a hybrid training model with a mixture of sessions in person at their training centre in Bradford Centre and other sessions on Microsoft Teams.

Requirements

Essential qualifications

GCSE in:

English (grade C or Grade 4 (Level 2))
Maths (grade C or Grade 4 (Level 2))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Problem solving skills
Administrative skills
Number skills
Team working
Initiative
Non judgemental
Patience

About this company

We are an outstanding Nursery School with excellent facilities located at the heart of Canterbury estate in Bradford West Yorkshire. We work in close collaboration with Exceed schools and Bradford Maintained Nursery Schools to ensure we provide the best opportunities for our children and the community. Here at Canterbury we believe that the key to unlocking children's potential begins with connection and a sense of belonging. Seeing children for who they are first and foremost enables us to meet them where they are academically. Having strong relationships and celebrating every child's unique gifts enables us to tailor their learning and make it meaningful and challenging to them. We provide all of our children with real, hands-on experiences to help prepare them for their educational journey and future contribution to the world around them. Canterbury is more than just a school - it’s a family and we want all of our children and families to feel confident and comfortable in who they are so that they can go out into the world and make the positive difference that only they can make.

https://www.canterburynurseryschool.co.uk (opens in new tab)

After this apprenticeship

To be discussed at Interview Stage.

Ask a question

The contact for this apprenticeship is:

BRADFORD CITY COUNCIL

Mr Peter Williams

Peter.williams@bradford.gov.uk

The reference code for this apprenticeship is VAC1000302608.

Apply now

Closes in 3 days (Wednesday 26 February at 11:59pm)

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