Business Administration Apprentice
SS&C FINANCIAL SERVICES INTERNATIONAL LIMITED
Burnley, BB12 6HH
Closes in 19 days (Friday 14 March at 11:59pm)
Posted on 17 February 2025
Contents
Summary
The apprentice will carry out administrative duties, whilst liaising with customers, financial advisors, representatives, and management companies.
- Wage
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£21,000 a year
Minimum wage rates (opens in new tab)
The apprentice will start on £21,000 per annum, building to £24,000 over the course of the apprenticeship.
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday, 40 hours to be taken between 8am-6pm.
40 hours a week
- Possible start date
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Monday 17 March
- Duration
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1 year 6 months
- Positions available
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1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Duties/main responsibilties include:
- Responding to complex enquiries from customers, Financial Advisors, Representatives and Management Companies received via post, email and web
- Responses can be written or verbal and must be of a high standard adhering to Management Company style guides using all core systems
- Review department procedures to ensure they are up to date and to comply with regulations
- Demonstrate your flexibility in response to the challenging, changing environment
- Strive to exceed minimum standards of quality and productivity
- Suggest process improvements to meet the goals of the department and Management Company
- To carry out any other duties which are within the employee’s skills and abilities whenever reasonably instructed
Conduct and Behaviour – Core Requirements
- To exercise due care and diligence, ensuring the areas the role is responsible for are organised and controlled
- To uphold responsibilities for risk and business continuity practices as appropriate to the position the role holds within the organisation
- To comply with the regulatory regimes in which operates, with particular consideration given to relevant Client Asset, Data Protection and Financial Crime Prevention regulations, as appropriate to the above role
All employees are accountable for the delivery of a quality service, driving for excellence in all their work activities:
- To be quality-driven, aiming for 100% accuracy and timeliness of delivery
- To effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external)
- To continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance
- To observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties
- To communicate and promote the values which reinforce and support a consistent quality culture
Where you’ll work
Business First LTD
Empire Way
Off Liverpool Road
Burnley
BB12 6HH
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BURNLEY COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Training will take place at Burnley College one day a week.
Requirements
Essential qualifications
GCSE in:
- Maths and English (grade A*-C/9-4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Problem solving skills
- Analytical skills
- Decision making
- Excellent spelling and grammar
About this company
SS&C Technologies is the world’s largest independent hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. SS&C’s unique business model combines end-to-end expertise across financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries.
After this apprenticeship
There is potential for career progression on successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
BURNLEY COLLEGE
Themis Team
themis@burnley.ac.uk
The reference code for this apprenticeship is VAC1000302569.
Apply now
Closes in 19 days (Friday 14 March at 11:59pm)
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