Customer Service apprentice
CLEAGE CLINIC LTD
West Yorkshire, BD10 0ED
Closes in 9 days (Monday 3 March at 11:59pm)
Posted on 10 February 2025
Contents
Summary
This role involves managing client communications, scheduling appointments, maintaining client records, and assisting the clinician with day-to-day operations. We seek a professional who is enthusiastic, organised, client-focused, and capable of handling multiple administrative tasks to ensure a seamless and welcoming experience for our clients.
- Wage
- £13,312 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday (some weekend work may be included). Shifts to be confirmed.
40 hours a week
- Possible start date
-
Monday 24 March
- Duration
-
1 year 6 months
- Positions available
-
2
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Cleage Clinic is seeking a highly organised and professional Administrative Assistant with experience in the aesthetics industry to join our team. This role is integral to providing exceptional client service and efficient support to our clinicians.
The ideal candidate will possess strong communication skills, a client-focused mindset, and a keen attention to detail.
Key Responsibilities:
- Client Communication and Scheduling
- Answer phone calls and respond to client inquiries professionally and promptly
- Schedule and manage client appointments, ensuring accurate and timely diary entries in the clinic's database
- Handle client correspondence via email, providing information on clinic services, appointment details, and policies
Administrative Support:
- Maintain and update client records in the database, ensuring accuracy and confidentiality
- Prepare necessary documentation and client information for upcoming appointments
- Manage daily administrative tasks to ensure smooth clinic operations
Clinician Assistance:
- Provide direct support to the clinician by preparing client files, treatment information, and assisting with treatment room setup as needed
- Facilitate a seamless workflow to maximise the clinician's productivity and enhance the client experience
General Office Duties:
- Monitor office supplies
- Maintain an organised and welcoming reception area, and ensure the clinic environment remains professional and inviting
- Assist in additional administrative tasks as required to support the clinic's operations
Qualifications:
- Previous experience in an administrative role within the aesthetics or wellness industry
- Strong organisational and multitasking abilities with attention to detail
- Excellent verbal and written communication skills
- Proficiency in scheduling software, client management systems, and basic office applications
Where you’ll work
Unit D Rillington Mead
Eccleshill
Bradford
West Yorkshire
BD10 0ED
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BRADFORD COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
Customer Service Level 2
- No weekly release day into college
- All work will be set and uploaded to the CRM system
- Skills coach will visit the workplace every 4-6 weeks
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- 'Can-do' attitude
- Assist with procedures
- Enthusiastic
Other requirements
Please be aware this position involves the majority of administrative duties but will also involve helping staff members with procedures, You must be punctual, reliable and most importantly enthusiastic and keen to learn!
About this company
The Cleage Clinic was founded in 2021 by Dr Touileb, who has worked in top European & International Medical Aesthetic Clinics for the last 15 years. Based on her knowledge, experience and importantly qualifications in non intrusive beauty treatments, she wanted to bring those levels of professionalism and specialisation to the UK. Whilst the UK does not have the same strict rules as some European countries regarding: what beauty treatments can only be carried out and by whom. At CLEAGE CLINIC, you can rest assured that your beauty treatment will be carried our will be by a qualified Medical Professional. Cleage Clinic is dedicated to optimising the quality of non surgical beauty treatments through an integrated approach to beauty and wellness. We include a number of alternative and complementary wellness and restorative treatments which can be adapted to suite an individual's requirements. Our goal is to model the best aesthetic clinics found in Europe and bring those to the UK. We will achieve this goal through our values of providing the best possible treatment for overall health needs - both physical and mental with compassion, understanding and expertise. Each and every professional that provides services at our clinic - from practitioners to administrative staff, are dedicated to your good health and wellness. We do our utmost at the clinic to ensure you are completely satisfied with the results achieved and can enjoy yourself and your body to the max. We have a fully transparent approach to our procedures so you know exactly what to expect before, during and after any treatment commences.
After this apprenticeship
- Potential for permenent role upon successful completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
BRADFORD COLLEGE
Philippa Yates
p.yates@bradfordcollege.ac.uk
01274 728316
The reference code for this apprenticeship is VAC1000302479.
Apply now
Closes in 9 days (Monday 3 March at 11:59pm)
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