Business Administrator Apprentice

Summary

Join the Royal College of Physicians as an Apprentice Business Administrator. Develop key administrative and customer service skills while supporting the delivery of high-stakes medical exams. Be part of a dynamic team helping clinicians worldwide achieve certification and improve patient care.

Wage: £18,500 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 9am to 5pm. Some flexibility with working hours needed to accommodate assessment unit requirements. 1 day per week will be spent on apprenticeship work (either at college or online).
35 hours a week
Possible start date: Sunday 30 March
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As a business admin apprentice, you will provide administrative support to the operations team in the assessment unit, primarily as part of the candidate services team. This team oversees candidate involvement in exams and strives to ensure all parts of the candidate journey from application to certification is managed.

Administrative support

Provide admin support for online and practical examinations, ensuring smooth operation
Maintain accurate records using RCP-specific software, and generic databases and spreadsheets
Assist exam centres across the UK to plan and prepare for their own RCP examinations and assessments
Deliver excellent customer service to candidates, examiners, and stakeholders through effective communication (phone, email, and in-person)

Events delivery

Provide pre, post and exam-day support for the RCP assessment suite in The Spine including room bookings, room set-up and exam delivery
Ensure all relevant policies and procedures, such as risk assessments and health and safety are adhered to and take responsibility of the work area

Other

Undertake other duties as may be reasonably expected and which are commensurate with the level of the post
Adhere and comply with the provisions of the RCP’s health and safety policy, undertake all duties and responsibilities in compliance with the rules and regulations encompassing equal opportunities.

This is a fast-paced and dynamic environment, and the person appointed will be expected to be flexible, resilient and be able to cope with the demands of the role.

NOTE: Essential qualifications and skills:

4 GCSEs at grade 3 (old grading system D) OR a relevant level 1 qualification OR evidence of the relevant knowledge, skills and behaviours required by the sector at Level 1
If not already done so, must have achieved a minimum of Level 2 English and maths before the end of the apprenticeship
Use of Microsoft Office (in particular Outlook, Word and Excel)
Working as part of a team and good interpersonal skills

Desirable qualifications and experience:

Level 2 English and maths upon starting the apprenticeship
Working in an administrative role in other similar organisations

Where you’ll work

The Spine

2 Paddington Village

Liverpool

L7 3FA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE CITY OF LIVERPOOL COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Attend one day per week of apprenticeship training (online or at college)
Gain hands-on experience by working closely with experienced team members at RCP
Participate in structured training sessions focused on your growth and the RCP’s goals

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working
Self motivated
Inquisitive and methodical

Other requirements

The vacancy will include travel as necessary to facilitate the development and delivery of examinations. The RCP offers a hybrid working model where employees can work from home. However, due to the nature of this role, you will be required to spend the majority of your time working from the office with occasional home working.

About this company

The Royal College of Physicians is a rewarding and friendly place to work with an incredible history, dating back to our foundation in 1518. We are a professional membership body for physicians – doctors who work in hospitals – with over 40,000 members in the UK and around the world working to improve patient care and reduce illness. Our activities focus on educating, improving, and influencing for better health and care. We champion an inclusive culture and welcome applications from all sections of society. We value taking care, learning and being collaborative. These values underpin everything we do. Join us to help achieve our vision of a world in which everyone has the best possible health and healthcare.

https://www.rcp.ac.uk/ (opens in new tab)

Company benefits

27 days holiday per annum plus bank holidays / group pension plan - 7% employer contribution / interest-free season ticket loan / life assurance / annual pay award / health cash plan / Staff discounts platform / employee assistance - 24/7 / eye care

After this apprenticeship

You will be a fully qualified business administrator at the completion of this apprenticeship.

Full-time employment as a business administrator with RCP, should a position become available, or further study for a L4 qualification. Any job within the RCP would require a formal application and interview.

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