Apprentice Administration Assistant

Summary

VCW Law is looking for someone who has strong organisational skills and a passion for customer care to join their busy law firm. Your role would be to provide comprehensive administrative services in support of all Departments and Fee Earners when needed. This is an excellent opportunity for anyone interested in learning more about this industry.

Wage

£13,250.25 a year

Minimum wage rates (opens in new tab)

The wage will be £7.55 per hour.

Training course

Business administrator (level 3)

Hours

Monday to Friday, 9.00am to 5.00pm with 1hr 15 min. lunch break. 33 hours and 45 minutes per week.

33 hours 45 minutes a week

Possible start date

Monday 10 March

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties include:

Receiving and directing telephone calls
Taking, recording and relaying messages to relevant persons
Liaising with other staff and clients
Making appointments when required
Reception duties
Incoming and outgoing mail– Collecting, receiving and posting
Photocopying/scanning documents
Filing, archiving and other clerical duties
Updating the database
Data entry and Audio typing
Contribute to team effort by accomplishing related results as needed
Any other duties which, from time to time, are required by the firm

All the employees of the firm have the duty to:

Work within the scope of the Equal Opportunities Policy at all times
Work in accordance with the standard principles set out in the Employee Handbook
Take due care of their own Health and Safety and that of others in the working environment

Where you’ll work

33 SILVER STREET

STOCKTON ON TEES

TS18 1SX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE EDUCATION TRAINING COLLECTIVE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration at Stockton Riverside College
Functional skills maths & English, if required

More training information

This apprenticeship will be all on the job with the employer, you won't need to attend college

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade A*-C/9-4)
Maths (grade A*-C/9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Data Entry Skills
Confidentiality
Thoroughness
Enthusiastic
Time management
Able to follow instructions

About this company

VCW Law is one of the leading firms of solicitors in the North East. We specialise in Criminal Law, Divorce, Family and Children law. We have an excellent reputation in the Teesside and surrounding area. The firm holds an independently assessed Standard Quality Mark and the Law Society Accreditation assures a high quality of expertise. Our offices are centrally located in Stockton-On- Tees and our highly experienced Partners are supported by an in house Barrister, Solicitor Advocates, Associate Solicitors and Accredited Police Station Representatives. All our criminal solicitors are members of the Duty Solicitor scheme and hold Law Society Criminal Litigation Accreditation. Our Family Solicitors hold Law Society Children Law Accreditation.

https://www.vcwlaw.co.uk (opens in new tab)

After this apprenticeship

An opportunity for a full-time position at the end of the apprenticeship

Ask a question

The contact for this apprenticeship is:

THE EDUCATION TRAINING COLLECTIVE

Anna Reeves

anna.reeves@the-etc.ac.uk

07436 795883

The reference code for this apprenticeship is VAC1000302381.

Apply now

Closes in 7 days (Sunday 2 March at 11:59pm)

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