Business Administrator Apprentice

Summary

This position involves interacting with customers through phone and email. Responsibilities include outreach to potential customers, invoice creation, and updating the website as necessary. The role also requires the use of specialised systems for job logging and creating business documents.

Wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, between 9am-5pm.
37 hours 30 minutes a week
Possible start date: Monday 24 March
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As a Customer Service and Administrative Assistant, you will be the first point of contact for our customers, providing support over the phone and via email. You will play a key role in managing our customers (existing and new) and ensuring day to day operations run smoothly.

Key Responsibilities:

Communicate with customers via phone and email, addressing inquiries and resolving issues promptly
Proactively reach out to potential customers to promote our services
Create and manage invoices and handle various administrative tasks
Update content on the company website as needed
Use a job logging website and other tools to monitor jobs and payments
Create and organise business documents

Where you’ll work

Thomsons Yard

Rear of, 12 Westmoreland Street

Harrogate

HG1 5AT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BRADFORD COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Admin Level 3 qualification
No Weekly release day into college - a monthly workshop will be attended
Assessor will visit the workplace every 4-6 weeks
All work and tasks will be set online via our CRM System, Aptem

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 9-4 (A*-C))
Maths (grade 9-4 (A*-C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Creative
Initiative
Non judgemental
Positive attitude
Multitasking
Ability to prioritise
Time Management

Other requirements

Please ensure you are able to commute easily and consistently to the work place. The employer values reliability and commitment.

About this company

R&R Projects is a leading professional roofing contractor based in Harrogate. With combined experience of over 20 years, R&R Projects offers a complete service, and can help with all aspects of roofing – from fixing a slippery slate or clearing a blocked gutter to completely replacing a roof – ensuring nothing is out of place and that water penetration is a thing of the past. R&R Projects is committed to providing you with the best workmanship and the highest-quality roofing materials for your home. We work hand-in-hand with our clients, providing regular updates on progress with their roofing project. From the first site visit, estimate and schedule of works through to completion, we are there for you every step of the way. Following initial inspection of your roof, you will receive a planned, easy-to-follow estimate with a schedule of works. This means you can rest assured that you’re getting what you pay for, carried out to the highest of industry standards, at a competitive price – all with a personal service that cannot be beaten. The company has an excellent reputation in both the private and commercial sectors, offering everything from the smallest roof repair to ongoing roofing contracts. You'll be pleased to know we have completed many successful projects with a multitude of clients across Harrogate and Yorkshire.

https://www.randrprojects.com/ (opens in new tab)

After this apprenticeship

We are looking for a dedicated individual to take on our apprenticeship, with the vision that they will grow with our company long after their formal training concludes. We hope to see this person use their skills to enhance our operations and contribute to the evolution of our systems.

Ask a question

The contact for this apprenticeship is:

BRADFORD COLLEGE

Philippa Yates

p.yates@bradfordcollege.ac.uk

01274 728316

The reference code for this apprenticeship is VAC1000302356.

Apply now

Closes in 8 days (Monday 3 March at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents