Automotive Parts Advisor Apprenticeship - Porsche Centre Colchester
PENDRAGON PLC
Ipswich Rd, Highwoods, Colchester, CO4 9HA
Closes in 19 days (Friday 14 March)
Posted on 10 February 2025
Contents
Summary
This apprenticeship provides a unique opportunity to learn about vehicle parts management and customer service within the automotive industry. This position is ideal for individuals passionate about automobiles, with a keen interest in parts identification, inventory management, and providing exceptional customer support.
- Wage
- £15,704 a year
- Training course
- Supply chain warehouse operative (level 2)
- Hours
-
Monday - Friday, 8.30am - 5.30pm. All learners will be required to work the minimum apprenticeship duration of 30 hours per week. At least 20% of your working hours will be allocated to off-the-job training.
40 hours a week
- Possible start date
-
Monday 1 September
- Duration
-
1 year 3 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Learn to identify and locate automotive parts using electronic catalogues, manuals, and computer systems
- Assist customers in-person, over the phone, and via email to fulfil their parts requirements and enquiries
- Collaborate with service technicians and mechanics to ensure accurate parts ordering and timely delivery
- Receive, inspect, and organise incoming parts shipments, ensuring accuracy and quality control
- Maintain inventory levels by monitoring stock levels, conducting regular audits, and placing replenishment orders as needed
- Utilise point-of-sale systems to process transactions, generate invoices, and manage customer accounts
- Provide product recommendations, technical advice, and pricing information to customers as needed
- Handle customer complaints and concerns professionally, striving to achieve satisfactory resolutions
- Uphold company policies and procedures regarding parts sales, returns, and exchanges
- Participate in training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness
Where you’ll work
Ipswich Rd, Highwoods, Colchester
CO4 9HA
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
CALEX UK LTD
Your training course
Supply chain warehouse operative (level 2)
Equal to GCSE
Course contents
- Conduct risk assessments within the working environment.
- Apply safe working practices in line with associated health and safety legislation and company policy.
- Receive products in line with organisational procedures.
- Store and pick products in line with organisational procedures.
- Dispatch products in line with organisational procedures.
- Decant, pack products in line with organisational procedures.
- Communicate with others verbally, for example internal and external customers, colleagues, and managers.
- Communicate in writing with others, for example internal and external customers, colleagues and managers.
- Load and unload products, considering the product that is to be moved and its current and planned destination.
- Use tools and equipment to aid in product handling.
- Use information technology and digital systems. Comply with GDPR and cyber security.
- Locate and use operational information, electronic or paper based, required to fulfil contractual requirements.
- Select, prepare, and use packaging materials that reduce waste and mitigate environmental impacts.
- support under instruction scheduled and unscheduled stock taking activities relevant to the organisation and product.
- Identify and escalate problems beyond own responsibility.
- Follow procedures in line with environmental and sustainability regulations, standards, and guidance. Segregate resources for reuse, recycling and disposal.
- Follow equity, diversity and inclusion rules.
- Carry out and record learning and development activities.
- Conducts handover activities.
- Conduct risk assessments within the working environment.
- Apply safe working practices in line with associated health and safety legislation and company policy.
- Receive products in line with organisational procedures.
- Store and pick products in line with organisational procedures.
- Dispatch products in line with organisational procedures.
- Decant, pack products in line with organisational procedures.
- Communicate with others verbally, for example internal and external customers, colleagues, and managers.
- Communicate in writing with others, for example internal and external customers, colleagues and managers.
- Load and unload products, considering the product that is to be moved and its current and planned destination.
- Use tools and equipment to aid in product handling.
- Use information technology and digital systems. Comply with GDPR and cyber security.
- Locate and use operational information, electronic or paper based, required to fulfil contractual requirements.
- Select, prepare, and use packaging materials that reduce waste and mitigate environmental impacts.
- support under instruction scheduled and unscheduled stock taking activities relevant to the organisation and product.
- Identify and escalate problems beyond own responsibility.
- Follow procedures in line with environmental and sustainability regulations, standards, and guidance. Segregate resources for reuse, recycling and disposal.
- Follow equity, diversity and inclusion rules.
- Carry out and record learning and development activities.
- Conducts handover activities.
Your training plan
Supply Chain Warehouse Operative Level 2 Apprenticeship Standard:
- The programme typically lasts 12–14 months dependent on the career path chosen, and you'll achieve a nationally recognised qualification
- All of our Apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Porsche Training Centre in Slough
- Block training is complemented by a combination of regular coaching visits from one of our experienced coaches, as well as Virtual Classroom sessions and E-Learning modules
- Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this company
If you are looking for a new or pre-owned Porsche, look no further than your local Porsche Centre in Colchester - offering a large and varied selection of Porsches, from family cars and sports cars to hybrids and electric vehicles. All our Porsches are rigorously inspected and certified by our trained Porsche enthusiasts and come with a comprehensive warranty. Whether you want a sporty coupe, a spacious SUV, or an eco-friendly hybrid we have it all at Porsche Centre Colchester. You can trust our experienced Porsche technicians to inspect and certify every vehicle we sell, ensuring quality and safety. You can also benefit from our excellent aftersales services, such as repairs, maintenance, and MOTs, as well as our exclusive offers and flexible finance options. Our staff are friendly, knowledgeable, and passionate about Porsche, and they will help you find your perfect match. We are conveniently located just a mile from the A12, with easy access from Braintree, Ipswich and the wider Essex area. We are open six days a week, and we welcome you to visit us at any time. You can also contact us by phone or email or browse our website for more information. Whether you need a personal or a business car, we have something for everyone. Our friendly and knowledgeable staff are all manufacturer-trained experts who can help you find your perfect vehicle. They will also guide you through our exclusive offers, finance options, and loyalty programmes to make your purchase as easy and cost-effective as possible. We also provide a range of aftersales products and services to keep your Porsche in top condition. You can book a service or an MOT or visit our workshop, where our experts will take care of your car using genuine Porsche parts and accessories.
After this apprenticeship
- There are lots of opportunities to develop your career within our expanding Dealer Network
- Your early development is carefully mapped through your apprenticeship journey with your learning focussed toward achieving an industry-recognised qualification that's recognised across the motor industry
- This is the grounding for your future development within the network and opportunities exist once qualified to further develop your skills and to move into new roles
Ask a question
The contact for this apprenticeship is:
CALEX UK LTD
The reference code for this apprenticeship is VAC1000302287.
Apply now
Closes in 19 days (Friday 14 March)
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