Public Health & Community Safety Support Apprentice

Summary

We currently have an exciting apprenticeship opportunity available in the Torridge Public Health and Community Safety Team. Throughout the apprenticeship, you will gain knowledge and provide support in various areas of the service, including licensing, food safety, environmental protection, and housing renewal.

Wage: £17,881 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, 9am - 5pm.
37 hours a week
Possible start date: Thursday 1 May
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Be part of the Public Health and Community Safety Team, carrying out general administrative
duties including, but not limited to:
Processing applications for grants and licences.
Deal with internal and external customers – face to face, by telephone and email.
Providing advice on Public Health and Community Safety services.
Database administration.
Update, maintain and extract information using computer systems and manual files as
required.
Undertaking assessments of information, such as means-testing for grant applications.
Assist with arranging and attending meetings.
Assist with creating and updating internal and external website pages.
Maintain office stationery supplies.
Undertake specific activities/projects as directed by Line Manager.

Where you’ll work

Torridge District Council

Riverbank House

Bideford

EX39 2QG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

PETROC

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

L3 Business administrator Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

4 GCSE's (grade A-C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative

About this company

Located in Northern Devon, we're the Local Authority for the area of Torridge. We look after our residents and visitors providing a wide range of services. All this in an area of 984 square km with a population of 67,000, it's no easy task but our team of around 280 employees are integral to supporting our local area and working hard to provide the best positive service for our customers.

https://www.torridge.gov.uk/ (opens in new tab)

Company benefits

Local Government pension scheme. Employee Assistance Programme (EAP)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

The apprentice would be able to apply for any vacant positions within the Council that they feel they meet the criteria for. We have a number of different Administrative and Technical roles that may be suitable.

Ask a question

The contact for this apprenticeship is:

Torridge District Council

Phil Gilbert

phil.gilbert@torridge.gov.uk

01237 428857

The reference code for this apprenticeship is VAC1000302134.

Apply now

Closes tomorrow (Monday 24 February)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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