IT Support Engineer Apprentice (Sweetbyte Ltd)

Summary

The role is essentially for 1st and 2nd line IT Support, working alongside colleagues with over 25 years worldwide experience, whilst working with leading technology partners such as Microsoft, Dell, Synology and Apple.

Wage

£12,000 a year

Minimum wage rates (opens in new tab)

Salary - £12,000 - £15,000

Training course

Information communications technician (level 3)

Hours

Rotational/flexible shifts required to cover IT helpdesk early shift 8:30am - 4:30pm and late shift 10am to 6pm with 1-hour lunch break. Exact working days and hours TBC

35 hours a week

Possible start date

Monday 17 March

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

IT helpdesk Support, logging calls and resolving issues over the phone with customers
Customer site visits to support customers related IT issues
Project work, Migrations and rolling out new IT infrastructure
Computer installation and configuration
PC/Apple Mac Support
IP Telephony support and configuration
Backup checks and reporting
Monitoring and Maintenance of customers IT systems
Monitoring and Maintenance of customer Network Infrastructure

Where you’ll work

Ballards Gore

Stambridge

Rochford

SS4 2DA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ESTIO TRAINING LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

Efficiently operate and control your ICT infrastructure - physical or virtual hardware, software, network services and data storage
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
Prioritise systems support tasks and monitor and maintaining system performance
Maintain regulatory, legal and professional standards
Support the information systems needs for your business

Requirements

Essential qualifications

GCSE in:

5 GCSE's including English Language and Maths (grade (A*-C/9-4 or equivalent))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Analytical skills
Logical
Creative
Team player
Ability to work independently
Quality conscious
Goes the extra mile
Genuine interest in technology
Willingness to learn
Flexibility
Adaptability
Good interpersonal skills
Ability to multitask

Other requirements

*IT qualifications/experience, mature (previous telephone/IT work preferred) very keen to learn and have own transport would be advantageous*

About this company

We are an IT company based in Essex consisting of IT Professionals who have worked and consulted in the I.T. industry for over 25 years. We specialise in IT services for businesses. Because of our vast experience we know how complex IT can be and we help to make IT easy. In modern times IT is a necessity to help drive and grow your company / business but sometimes can be difficult to comprehend. We strive to make this easier for you to understand and look at the best solutions to help drive your company / business forward the right way. We provide highly skilled professionals at great business rates, working with you to provide a cost-effective IT service.

Company benefits

• Laptop supplied • Car business mileage paid • Free parking available

After this apprenticeship

This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.

Ask a question

The contact for this apprenticeship is:

ESTIO TRAINING LIMITED

Nathaniel Hamilton

Nathaniel.Hamilton@estio.co.uk

0113 3500 333

The reference code for this apprenticeship is VAC1000301989.

Apply now

Closes in 14 days (Monday 10 March at 11:59pm)

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