Business Administrator Apprenticeship

Summary

We have an exciting opportunity to join our team as an apprentice completing the business administrator level 3 apprenticeship.

Wage: £18,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 9am – 5pm, one-hour unpaid lunch break.
37 hours 30 minutes a week
Possible start date: Monday 5 May
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To handle day to day tasks to ensure the department runs smoothly
Assist colleagues with administrative tasks
Answering telephone calls and emails efficiently and effectively
Follow up on client business communications
Preparing documents in Word or Excel format
Data input and reporting
Managing team schedules and maintaining efficient calendars
Organising and attending meetings, creating an agenda and managing action plans
To support and maintain the business radio network
Supporting and attending operational events
Contribute to the continuous business improvement process and to the meeting of business objectives
To be an ambassador for the company at all times, internally and externally
Comply with Health & Safety Policy and safe working practices, ensure responsibility for safety and discipline in the work area and report accidents and ‘near misses’ in accordance with defined safety procedures, be the fire warden and manager of health & safety for the organisation

The above outlined responsibilities are not exhaustive, and you may be required to carry out other tasks that are appropriate to your role in addition to these.

Where you’ll work

54 WILTON ROAD

LONDON

SW1V 1DE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HAWK MANAGEMENT (UK) LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade 4 or above)
Maths (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Presentation skills
Administrative skills
Analytical skills
Logical
Team working
Initiative

About this company

The London Heritage Quarter (London HQ) is an alliance of Business Improvement Districts covering Victoria, Victoria Westminster, Whitehall and Northbank. The area stretches from Belgravia to the Royal Courts of Justice and along the Strand and Victoria Embankment to Aldwych. It includes major London landmarks such as Parliament Square and Trafalgar Square. Encompassing the majority of the historic processional route through Central London and major transport hubs, the area is also home to a large number of corporate occupiers, office workers and Government Departments. We play a fundamental role in generating, promoting and executing projects that aim to support economic growth through placemaking and create a vibrant destination for those who work, visit or live in the area. Creating a high-quality public realm and environment is at the heart of what we do. The London HQ Executive Team has responsibility for various BID areas: Northbank, Victoria, Victoria Westminster and Whitehall, and work together in the delivery of each BID’s Business Plan objectives. With the ever-changing political landscape, BIDs are becoming firmly established as a key delivery agent working on behalf of the private sector. Influencing key government decision making processes and lobbying for change are becoming focal points of activity within the BID agenda.

Company benefits

Pension, birthday day off, Medical cash back scheme, paid volunteering days. Potentially attend events that are organised by the London HQ BID.

After this apprenticeship

There is the opportunity to progress within London HQ BID but also the ability to transfer to other BID’s within London should a suitable role arise.

Ask a question

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