Technology Service Support Apprentice

Summary

Imagine what’s next. Imagine a career in pioneering technology IT support, where you’ll impact millions of lives and Help Britain Prosper. Make it real. Apply now for our Technology Service Support apprenticeship programme.

Wage

£25,000 a year

Minimum wage rates (opens in new tab)

£8,000shift allowance You will join us on a fixed apprenticeship salary where you’ll be eligible for annual pay reviews.Upon successful completion of the apprenticeship,your salary will be increased in line with the grade and pay range for your role

Training course

Digital support technician (level 3)

Hours

The role includes you working a 24 x 7 shift pattern, 365 days a year Please consult our job advert for more information on the shift pattern for this role.

35 hours a week

Possible start date

Monday 1 September

Duration

2 years

Positions available

5

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You'll be making a real impact on millions of customers, businesses, and communities.

As part of your Level 3 apprenticeship, you will cover topics such as:

Configuration, maintenance and repair of systems faults
Support for the roll-out of installation and commission of new systems or upgrades
Continual improvement, business continuity and resilience
Customer Service and support
Security and Legislation; Digital security
Data management
Digital Information Management Systems Operation
Business and decision-making skills

Where you’ll work

Halifax

HX1 2RG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

FIREBRAND TRAINING LIMITED

Your training course

Digital support technician (level 3)

Equal to A level

Course contents

use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.
support digital operations or digital change and transformation activities.
investigate application problems and enable resolution to maintain productivity and improve quality of service.
coach and guide stakeholders to develop their applications skills to use digital systems effectively.
monitor data to analyse systems use and provide insights to recommend use or applications developments.
support customers in the use of information, products and services through digital channels.
diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
maintain end-user systems physically or remotely. For example: software, hardware or operating systems
provide and direct end-users to tools and resources to help them to resolve their digital problems.
use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade 4-9)
Maths (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Problem solving skills
Team working
Creative
Aiming high
Staying positive

About this company

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

https://www.lloydsbankinggrouptalent.com/ (opens in new tab)

Company benefits

Benefits include: a generous pension contribution of up to 15%; an annual bonus award, subject to Group performance; share schemes; benefits you can adapt to your lifestyle, such as discounted shopping; 22 days’ holiday, with bank holidays on top

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Are you passionate about technology and dedicated to keeping the UK's largest retail bank operational all year round? If so, our IT 24x7 Incident Operations team could be the perfect fit for you.

During this two-year apprenticeship, you will specialise in first-line event and alert management within our 24x7 Incident Operations function. This role offers the opportunity to immerse yourself in various technology and process disciplines, including IT Incident, Problem and Change Management, Windows, Cloud platforms, Mainframe, and more.

Ask a question

The contact for this apprenticeship is: