Customer Service Apprentice

WATES PROPERTY SERVICES LIMITED

57 Croydon Road, CR0 4WQ

Closes on Saturday 5 April 2025

Posted on 6 February 2025


Summary

We believe in empowering young talent to grow and thrive. If you're passionate, eager to learn, and excited about the future, we want to hear from you!

Wage
£16,685.50 to £26,984.10 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 8 am - 5 pm

42 hours 30 minutes a week

Possible start date

Monday 4 August

Duration

1 year 1 month

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Remit are delighted to be recruiting on behalf of Wates for a Customer Service advisor in their Property Services team.

Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

As a level 3 Customer Service apprentice, you will gain the skills and experience needed to excel in a fast-paced, customer-focused environment.

This apprenticeship offers a unique opportunity to work alongside experienced professionals, develop your communication and problem-solving skills, and make a real difference to our customers' experience.

Role & Responsibilities:
- Act as the first point of contact for customers, providing friendly and efficient service.
- Handle inquiries and resolve issues via phone, email, or in-person interactions.
- Support the team in delivering an exceptional customer experience at every touchpoint.
- Maintain accurate records of customer interactions and feedback.
- Collaborate with other departments to ensure seamless service delivery.
- Ordering materials and equipment.
- Logging jobs, uploading documents, and updating our systems.
- Responding to questions, and booking in contractors.
- Raising purchase orders.
- Writing reports.
- Booking in our contractors.
- Completing administrative tasks within deadlines.

Where you’ll work

Unit 21 IO Trade Centre

57 Croydon Road

CR0 4WQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

REMIT GROUP LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

As a customer service apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 2
On successful completion, you will receive:
• Level 1 / Level 2 Functional Skills in English & Maths (if required).
• Level 2 in Customer Service.

Requirements

Desirable qualifications

GCSE or equivalent in:

  • Maths (grade C/4)
  • English Language (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Enthusiasm to learn
  • Organisation skills
  • Punctual

About this company

The Wates Group was established in 1897 and is one of the leading privately owned construction, development and property services companies in the UK. We employ almost 4.000 people, working with a range of clients and partners from across the public and private sectors At Wates we are proud to be a family-owned business, small enough to recognise and support great talent, yet big enough to challenge and inspire our people through amazing multi-million-pound projects. To us our industry is more than just building, it’s also a chance for us to positively impact the communities where we work and thrive.

After this apprenticeship

Opportunity to become a permanent Wates Employee and support in your future progression.

Ask a question

The contact for this apprenticeship is:

REMIT GROUP LIMITED

The reference code for this apprenticeship is VAC1000301337.

Apply now

Closes on Saturday 5 April 2025

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please click on the link below to apply