Business Administration/Customer Service Apprentice

Summary

Beacon Academy are looking for two office-based apprentices to join their friendly team. As an apprentice, you will play a key role in assisting their teams with a range of admin and customer service tasks. This is a great opportunity to gain hands-on experience in a supportive environment while contributing to the smooth running of the academy.

Wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Thursday, 8am - 4pm. Friday, 8am - 3:30pm.
37 hours a week
Possible start date: Tuesday 11 March
Duration: 1 year 6 months
Positions available: 2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Focus on administrative tasks, office support, and management systems.
Focus on customer care, stakeholder communication, and phone support.
Assist with administrative duties as directed by the Officer Manager.
Provide front-line contact duties, including telephone support, and liaising with stakeholders and partners.
Assist in updating and maintaining records on the Academy’s
Management Information System.
Maintain filing systems and sort/distribute internal and outgoing mail.
Assist with photocopying and other administrative tasks to support an effective office environment.
Support in preparing meeting documents, arranging rooms, and managing catering requirements.
Assist with daily ordering and system tasks.

Where you’ll work

Chatsworth Place

Cleethorpes

DN35 9NF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HULL BUSINESS TRAINING CENTRE LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Apprenticeship in Business Administration consisting of:

Level 3 Apprenticeship in Business Administration
Level 2 Functional Skills in Mathematics (if applicable)
Level 2 Functional Skills in English (if applicable)

You will be required to attend a half-day session with HBTC where you will work towards any functional skills (where needed) that you have to take. Additional off the job training will also be required as part of the Apprenticeship. There will also be an end point assessment.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative

About this company

We are an exciting, expanding, inclusive and dynamic secondary academy which places the student at the heart of our provision. Our distinctive ethos of ‘Human Scale Education’ sets us apart from other schools. At Beacon Academy your child will be known as an individual, supported and provided with opportunities to achieve academically and to develop as a young person. Within our distinctive ethos we provide your child with opportunities, interventions and watch them thrive. We will continue to build upon solid foundations as an academy rated ‘Good’ by OFSTED. Regional champions in sports, poetry, photography and performing arts are just some examples of how your child will develop those crucial ‘soft skills’ needed to flourish in an ever changing world.

After this apprenticeship

After the Apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education.

Ask a question

The contact for this apprenticeship is:

HULL BUSINESS TRAINING CENTRE LIMITED

Mya Buckingham

mya@hullbusiness.co.uk

The reference code for this apprenticeship is VAC1000301201.

Apply now

Closes in 15 days (Monday 10 March at 11:59pm)

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