Customer Champion Apprentice – Fleet Management – Find an apprenticeship

Summary

Shape Your Career in Automotive & Leasing as our Customer Champion Apprentice: Learn, Innovate, Excel! Apply Now!

Wage: £17,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday between 08:30 - 17:00.
37 hours 30 minutes a week
Possible start date: Monday 10 March
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This Apprenticeship offers a unique opportunity to kickstart your career in the Automotive and Leasing industry. Over the course of this apprenticeship, you'll embark on a journey of learning and growth, gaining hands-on experience across various facets of data and pricing within our dynamic organisation.

You'll work alongside seasoned professionals, gaining invaluable insights into our operations and methodologies. This will provide you with real-world challenges, allowing you to apply your learning and contribute meaningfully to our organisation.

Specifically, the Customer Experience team is responsible for assisting customers and colleagues with queries, complaints, and challenges. They proactively anticipate issues and use strong problem-solving skills to address them, ensuring the best possible outcomes for our customers.

Your role will be to learn, support, and develop your skills within a key function of our business.

Expectations of the Apprentice:

Maintain Ethical Standards: Adhere to Mercedes-Benz AG Policies and the Company's Compliance Guidelines, including Anti-Bribery and relevant competition laws.
Personal Responsibility: Undertake all training and development required for the role, including attending relevant courses, completing assessments, keeping learning logs, and discussing development and challenges with your line manager and college team.
Team Contribution: Participate in team tasks, including computer use, information and data analysis, and day-to-day problem-solving, working accurately and under time constraints set by the Line Manager.
Office Environment: Work typically Monday to Friday, 08:30 to 17:00. Off the job training will be allocated towards your apprenticeship.

Key Responsibilities:

Be the Hero: Assist customers and colleagues via phone, email, and sometimes in person or virtually.
Build Connections: Proactively handle enquiries and complaints, ensuring everyone feels valued.
Exceed Expectations: Commit to meeting and surpassing service levels, both individually and as part of our dynamic team.
Single Point of Contact: Provide top-notch service and professionalism to customers and internal stakeholders.
Problem Solver: Resolve enquiries directly or guide them to the right department.
Relationship Builder: Develop strong bonds with customers and colleagues, always putting their needs first.

Your Role Will Involve:

Working within the Customer Excellence team.
Problem-solving.
Dealing with customers' queries.
Providing the best possible outcomes for the customer.
Processing SORN, Vehicle Tax, MOT, and V5 Requests.
Assisting with the identification of issues and resolving them proactively for the customer.

Benefits of the Role:

Access to the Pension Scheme (Optional for Apprentices).
Preferential Discounts.
Access to PEPPY (https://peppy.health/).
Free Tea and Coffee.
Use of modern equipment, technologies, and state-of-the-art offices.
Being part of a growing dynamic team powered by Mercedes-Benz in the UK.

Please Note:

The scheme (salary) starts at £17,000 (Under 21) and £24,000 (Over 21).

Where you’ll work

Athlon, Mercedes-Benz Cars UK Ltd, Delaware Drive, Tongwell

Milton Keynes

MK15 8BA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MILTON KEYNES COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Apprenticeship.

Training with Milton Keynes College.
Ongoing training, support and development with the employer.

We offer a broad range of mandatory and elective training programs, including LinkedIn Learning courses and our own branded classroom and computer-based training. We believe in growing together – your development and learning are key to our shared success.

Requirements

Essential qualifications

GCSE or equivalent in:

English and Maths (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Attention to detail
IT skills
Communication skills

About this company

Athlon are part of the Mercedes-Benz family, leading innovative business to business fleet management and services. With a focus on collaboration and customer-centricity, we're dedicated to shaping the future of fleet through cutting-edge solutions and strategic partnerships. Athlon operate in over 20 countries including the UK where our heritage and experience from Mercedes-Benz Mobility AG has allowed us to create an established footing in an exciting and innovative market. Our partners and connections all over the world can provide our customers with both Global and local strength and expertise. Kick start your Carrer with Athlon UK - Based in Milton Keynes - competitive salary, fully funded course and excellent benefits.

After this apprenticeship

At the end of this scheme, you will gain a Business Administrator Apprenticeship provided in partnership with MK College. This scheme may progress to a degree qualification for the right candidate.

Ask a question

The contact for this apprenticeship is:

MILTON KEYNES COLLEGE

The reference code for this apprenticeship is VAC1000300998.

Apply now

Closes tomorrow (Monday 24 February)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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Customer Champion Apprentice – Fleet Management

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