Apprentice Office Administrator

Summary

This is a great opportunity to learn in a growing and fast paced business and we hope you will become an invaluable part of our long-term team. As an individual you will need to be reliable, able to learn quickly, have a 'Can Do' attitude, highly organised, enthusiastic and work well under pressure

Wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Days to be worked (Including off the job training day at college day) Monday to Friday Start time: 08:00 Finish time: 16:00
40 hours a week
Possible start date: Monday 24 March
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Main Duties:
Your main duties will include:
- Carrying out requests from management as needed
- Manage engineer schedules
- Create and follow up on estimates
- Answering emails
- Answering phone calls and transferring them as necessary
- Booking in jobs
- Create invoices and take payments
- Everyday administration tasks
Experience of using Excel, Microsoft and Outlook is preferred, but not essential as training can be given

Where you’ll work

Rear Of 37

Station Road

Sutton

SM2 6DF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NORTH EAST SURREY COLLEGE OF TECHNOLOGY (NESCOT)

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprentice will receive training through a combination of workplace learning and practical sessions at NESCOT College. Training will take place once a month at NESCOT College, where apprentices will develop essential administrative skills and knowledge to support their role effectively. The rest of the learning will be on the job, applying skills in a real work environment with the guidance of experienced professionals.

Requirements

Essential qualifications

GCSE in:

English & Maths (grade 4 & Above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

About this company

We are a dedicated plumbing and heating company with a strong reputation for providing high-quality services to both residential clients. Our team of skilled professionals are committed to delivering exceptional customer service and efficient solutions, whether it's installing, maintaining, or repairing heating systems, boilers, or plumbing systems. At our company, we value teamwork, integrity, and continuous learning, and we pride ourselves on creating a supportive work environment where employees can grow and develop their skills. We offer a range of opportunities for those looking to advance in the plumbing and heating industry, with in-house training and a focus on work-life balance. Join us and become part of a small, friendly team that values hard work, customer satisfaction, and excellence in every project we undertake.

After this apprenticeship

Upon successful completion of the Apprentice Office Administrator program, there are several career progression opportunities, including:

Permanent Employment – Many apprentices secure full-time roles within the company as Office Administrators or Administrative Assistants.
Advanced Apprenticeships – Progress to a Level 3 Business Administration or Team Leader/Supervisor apprenticeship to further develop leadership and management skills.
Specialist Roles – Depending on interests and strengths, apprentices may move into areas such as HR, Finance, Customer Service, or Marketing.
Higher Education – Some may choose to pursue further qualifications, such as a diploma or degree in business administration or related fields.
This apprenticeship provides a strong foundation for a successful career in office administration and beyond!

Ask a question

The contact for this apprenticeship is:

NORTH EAST SURREY COLLEGE OF TECHNOLOGY (NESCOT)

murat

mhuyuk@nescot.ac.uk

02083948593

The reference code for this apprenticeship is VAC1000300665.

Apply now

Closes in 5 days (Friday 28 February at 11:59pm)

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