Anti-social Behaviour and Community Safety Officer Apprentice

Summary

Are you interested in working in anti-social behaviour & community safety within a housing context? We have an exciting opportunity for an individual to join Derby Homes as an Anti-social Behaviour & Community Safety Officer Apprentice. This apprenticeship could be your first steps to a variety of careers in housing and other similar professions.

Wage: £24,790 a year
Minimum wage rates (opens in new tab)
Training course: Anti-social behaviour and community safety officer (level 4)
Hours: Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm Flexi time available
37 hours a week
Possible start date: Thursday 1 May
Duration: 2 years 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

We are seeking a motivated and professional individual to work alongside our ASB Team who work in partnership with a wide range of partner agencies including the Police, Derby City Council & other public & private sector organisations.

Duties will include:

Receiving and triage reports of ASB & assessing risk of victims
Identify safeguarding concerns & make appropriate referrals
Work with partners to develop effective solutions
Record all case information
Manage and prepare cases for court action

Where you’ll work

839 London Road

Alvaston

Derby

DE24 8UZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SOCIAL LANDLORDS CRIME AND NUISANCE GROUP

Your training course

Anti-social behaviour and community safety officer (level 4)

Equal to higher national certificate (HNC)

Course contents

Respond effectively and appropriately to reports. Analyse reports of ASB/community safety, identifying priorities and what the next appropriate steps are. Analyse and risk-assess all reports of ASB and community safety issues.
Provide a professional and timely response to customer enquiries. Manage expectations and keep the customer informed of progress. Identify potential safeguarding needs of young and vulnerable people.
Communicate with customers and stakeholders using a range of methods including face-to-face, telephone, email, letters, reports responding to the needs of a diverse group.
Make justifiable and appropriate decisions on the information available.
Plan and prioritise work effectively using a range of organisational tools to ensure tasks are completed and deadlines are met.
Work effectively and collaboratively with a range of stakeholders and customers to achieve specific targets and outcomes. Comply with court directions and ensure that deadlines are met.
Investigate reports of ASB/community safety thoroughly and systematically to understand and analyse underlying issues. Obtaining appropriate evidence.
Plan investigations into cases thoroughly and methodically.
Interview all parties involved in a case using effective investigative and interview techniques.
Understand and gather relevant information and using the full range of tools, powers and support available to resolve ASB/community safety issues.
Maintain accurate and appropriately-detailed records and information.
Effectively challenge, influence and negotiate with customers, partners and stakeholders to achieve outcomes and resolutions.
Prepare a case file for referral to solicitors or for legal proceedings.
Effectively present a case and evidence for a review panel or in legal proceedings.
Respond effectively and appropriately to reports. Analyse reports of ASB/community safety, identifying priorities and what the next appropriate steps are. Analyse and risk-assess all reports of ASB and community safety issues.
Provide a professional and timely response to customer enquiries. Manage expectations and keep the customer informed of progress. Identify potential safeguarding needs of young and vulnerable people.
Communicate with customers and stakeholders using a range of methods including face-to-face, telephone, email, letters, reports responding to the needs of a diverse group.
Make justifiable and appropriate decisions on the information available.
Plan and prioritise work effectively using a range of organisational tools to ensure tasks are completed and deadlines are met.
Work effectively and collaboratively with a range of stakeholders and customers to achieve specific targets and outcomes. Comply with court directions and ensure that deadlines are met.
Investigate reports of ASB/community safety thoroughly and systematically to understand and analyse underlying issues. Obtaining appropriate evidence.
Plan investigations into cases thoroughly and methodically.
Interview all parties involved in a case using effective investigative and interview techniques.
Understand and gather relevant information and using the full range of tools, powers and support available to resolve ASB/community safety issues.
Maintain accurate and appropriately-detailed records and information.
Effectively challenge, influence and negotiate with customers, partners and stakeholders to achieve outcomes and resolutions.
Prepare a case file for referral to solicitors or for legal proceedings.
Effectively present a case and evidence for a review panel or in legal proceedings.

Your training plan

Derby Homes aims to provide all Apprentices with transferable qualifications and work experience to help them achieve a future career with Derby Homes or with another employer.

The qualification you will gain at the end of the apprenticeship is the Anti-social Behaviour & Community Safety Apprenticeship Standard Level 4.

The training programme is a blended learning approach, supported by online learning. Learners will upload their work and assessors/manager can monitor progress.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative
Ability to prioritise
Willingness to learn
Commitment to Equalities
Car available for work
Hold a full driving licence
Able to work unsociable hours
Work to deadlines
Manage challenging situations
Ability to build trust
Be professional
Level 3 qual - desirable

Other requirements

Experience of working in housing, customer service or ASB related field is desirable but not essential.

About this company

Derby Homes is an Arm’s Length Management Organisation (ALMO) and is a 100% owned subsidiary of Derby City Council. It was created in 2002 to manage and maintain the Council's housing stock. The function of management and maintenance is delegated to Derby Homes, but the Council retains ownership of the housing stock and all tenants are Council tenants.

http://www.derbyhomes.org (opens in new tab)

After this apprenticeship

There is no guarantee of a permanent position at the end of the apprenticeship however opportunities and vacancies will arise which apprentices can apply for.

Ask a question

The contact for this apprenticeship is:

DERBY HOMES LIMITED

Sophie Bancroft

apprenticeship.enquiries@derbyhomes.org

The reference code for this apprenticeship is VAC1000300433.

Apply now

Closes on Sunday 16 March 2025

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