Level 3 Business Administrator Apprenticeship - Hallsville Primary Academy – Find an apprenticeship

Summary

We are seeking a proactive and professional individual to provide efficient administrative support and reception duties at our school. The successful candidate will deliver a courteous and professional service to all users, demonstrating strong interpersonal skills and an awareness of diverse needs.

Wage: £27,729 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, 8.30am to 4.30pm, 35 hrs per week (Term-Time only)
35 hours a week
Possible start date: Friday 28 February
Duration: 1 year 4 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To provide day to day reception cover
To remain professional at all times
To ensure sensitive information is handled with care whilst maintaining confidentiality at all times - GDPR
To ensure school security measures are adhered to by operating the various control mechanisms in place. This includes responsibility of ensuring ID is checked for all visitors, passing on any ID paperwork for supply teachers to the line manager. Any concerns must be reported to the line manager in the first instance.
To ensure all visitors are greeted in a prompt, professional and welcoming manner dealing sensitively with a wide range of issues. Being able to deal with any conflict effectively and with minimum of fuss. Ensuring the appropriate people are informed of any conflict which may arise.
To provide assistance when required to staff and visitors attending meetings at the school, this may include taking them to and from the meeting place and/or organising refreshments etc.
To deal with enquiries, either face-to-face or by telephone, from parents, staff, pupils and other stake holders
To register users attending school activities using the school’s computerised data base
To answer all telephone calls in a courteous and timely way, including redirecting calls efficiently and passing on messages via email
In the event of an emergency evacuation, to follow all procedures laid out in the evacuation plan and assist the school in clearing the building
To undertake a range of admin duties including word processing, spreadsheets, faxing, photocopying, filing, collation and distribution of documents including mail merge, processing of correspondence and general clerical duties
To give advice to parents about services and activities and sign posting as appropriate
To update publicity on reception and on display boards
To maintain and update waiting lists
To engage actively in regular school meetings with the administration team, meeting any actions and deadlines agreed
To distribute book start packs
Any other duties as required by the line manager / head teacher, in line with the grading of the post

Where you’ll work

HALLSVILLE PRIMARY ACADEMY

RADLAND ROAD

LONDON

E16 1LN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LET ME PLAY LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This Level 3 Business Administrators course is delivered through Articulate Rise, this flexible School Administration training programme features 11 expertly designed modules, covering vital topics such as project management, planning/organisation and presentation skills.

The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

Milestone 1. The Organisation - (Aims, Values, Policy)
Milestone 2. IT Skills - (Systems, Record and document production, Financial processes and Professionalism and productivity).
Milestone 3. Communication – (Verbal, Digital, Social Media, Stakeholder Management, Problem Solving, Integrity and Productivity)
Milestone 4. Continuous Improvement – (Processes, Coaching and Developing others, Decision Making, Quality and Responsibility).
Milestone 5. Project Management – (Project Lifecycle, business fundamentals: Finance, Change, PESTLE, leading a project).
Milestone 6. Preparation for End Point Assessment

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Team working
Initiative
Patience
Interpersonal skills

Other requirements

(Permitting you’re eligible for the role) Please expect to receive contact from our LMP Education Recruitment team, to discuss your application further. Additionally, please be aware that upon a successful offer of employment, DBS checks and references will be obtained as part of your enrolment.

About this company

Hallsville Primary School is a top performing primary school situated in Canning Town. The school is a founding member of the 'Agate Momentum Trust'. The Trust aspires to provide it's pupils with a world class education. Senior leaders have researched and implemented the latest most effective practices from around the UK and across the globe in order to provide the children in the Trust with a broad, balanced and ambitious curriculum that puts the child are the heart of their curriculum and learning.

After this apprenticeship

Future opportunities for progression

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