Apprentice Office Administrator

Summary

Start your career with this Apprentice Administrator role. Gain valuable hands-on experience in a office environment while earning a nationally recognised qualification. You’ll develop administrative skills, from handling emails and phone calls to organising documents and supporting the team. This is a fantastic opportunity to grow your career.

Wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: • This role may require occasional flexibility in hours to meet business needs.
37 hours a week
Possible start date: Monday 24 March
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Job Scheduling and Allocation

Schedule and allocate work requests based on team members' skills, ensuring the most suitable person is assigned to each task.
Monitor job progress to ensure tasks are completed in a timely and efficient manner.

Job Tracking and Reporting:

Utilise reporting tools to track outstanding jobs and follow up to ensure they are completed promptly.
Take appropriate action to resolve any delays or issues that may arise during job completion.

Customer Inquiries and Communication:

Handle incoming phone inquiries with professionalism, providing clear and accurate information to customers.
Conduct follow-up calls to ensure customer satisfaction and address any issues or concerns.

Invoice Management:

Prepare and issue initial invoices for services rendered, ensuring accuracy and timely delivery to clients.
Assist with processing payment inquiries and liaising with clients on outstanding balances.

Quotation Follow-ups and New Business:

Follow up on outstanding quotations to ensure job bookings are confirmed and secured.
Assist in generating new business by effectively communicating the benefits of our services to potential clients.

Key Management and Security:

Manage and securely oversee the key tagging system, ensuring accurate records are kept and that keys are handled responsibly.

Supplier and Contractor Communication:

Act as a liaison between internal departments, contractors, and suppliers to ensure all operational needs are met.
Source and order necessary parts, following company purchasing procedures and guidelines.

Operational Support and Other Duties:

Provide general administrative support to ensure the smooth running of the office.
Assist with any other reasonable duties as required by the Office Manager or Directors.

Reporting and Feedback:

Report on various office activities, job progress, and any issues that require attention, providing regular updates to the Office Manager.

Where you’ll work

625 GARRATT LANE

LONDON

SW18 4SX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NORTH EAST SURREY COLLEGE OF TECHNOLOGY (NESCOT)

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprentice will receive training through a combination of workplace learning and practical sessions at NESCOT College. Training will take place once a month at NESCOT College, where apprentices will develop essential administrative skills and knowledge to support their role effectively.

Requirements

Essential qualifications

GCSE in:

English & Maths (grade 4 & Above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
negotiation

About this company

We are based in South West London, our plumbers, electricians, and gas heating engineers are ready to assist. We have the experience to deal with whatever project you have on your hands. From creating detailed project plans for a full house rewiring to responding on the fly to emergencies with calm heads and practical advice, we’re professional and get the job done.

https://switchedon.london/ (opens in new tab)

After this apprenticeship

Upon successful completion of the Apprentice Office Administrator program, there are several career progression opportunities, including:

Permanent Employment – Many apprentices secure full-time roles within the company as Office Administrators or Administrative Assistants.
Advanced Apprenticeships – Progress to a Level 3 Business
Administration or Team Leader/Supervisor apprenticeship to further develop leadership and management skills.
Specialist Roles – Depending on interests and strengths, apprentices may move into areas such as HR, Finance, Customer Service, or Marketing.
Higher Education – Some may choose to pursue further qualifications, such as a diploma or degree in business administration or related fields.

Ask a question

The contact for this apprenticeship is:

NORTH EAST SURREY COLLEGE OF TECHNOLOGY (NESCOT)

murat

mhuyuk@nescot.ac.uk

02083948593

The reference code for this apprenticeship is VAC1000300067.

Apply now

Closes in 5 days (Friday 28 February at 11:59pm)

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