IT Apprenticeship
TRINITY MANAGED SERVICES LTD
Cambridge, CB10 1PF
Closes tomorrow (Monday 24 February)
Posted on 3 February 2025
Contents
Summary
At Trinity Managed Services, we are passionate about delivering cutting-edge IT solutions and exceptional customer service to our diverse clients. We are excited to offer a unique opportunity for a driven and ambitious individual to join our team as an apprentice.
- Wage
- £14,772 a year
- Training course
- IT solutions technician (level 3)
- Hours
-
Monday to Friday, 37.5 hours per week. Shifts to be confirmed.
37 hours 30 minutes a week
- Possible start date
-
Tuesday 25 February
- Duration
-
1 year 3 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Using the telephone to answer incoming support calls
- Hands on repairing hardware
- Resolving issues in office 365
- Providing support remotely
- Configuring new devices and processing new starter requests
- Involvement in password resets and anti-virus configuration
- Networking installation and monitoring
- Laptop and computer repairs and upgrades
Where you’ll work
Rutland House
4 Great Chesterford Court
Cambridge
CB10 1PF
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BALTIC TRAINING SERVICES LIMITED
Your training course
IT solutions technician (level 3)
Equal to A level
Course contents
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Your training plan
- The apprentice will train on an online platform delivered by our specialised trainers
Requirements
Essential qualifications
GCSE in:
- English (grade 5)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Problem solving skills
- Number skills
- Logical
- Team working
About this company
This apprenticeship is designed to provide hands-on experience in a dynamic and fast-paced environment, where you'll work alongside seasoned IT professionals, gaining valuable skills in systems management, technical support, and IT infrastructure. If you're eager to kick-start your career in IT and want to learn from the best, Trinity Managed Services is the place for you!
After this apprenticeship
- Pontential full time job role upon completion
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
Lucy Oliphant
lucy.oliphant@balticapprenticeships.com
The reference code for this apprenticeship is VAC1000300027.
Apply now
Closes tomorrow (Monday 24 February)
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After signing in, you’ll apply for this apprenticeship on the company's website.