Apprentice Customer Service and Sales Administrator

Summary

An exciting customer service apprenticeship - You will be the first point of contact for customer queries regarding products, orders, and deliveries. You will also be responsible for handling the company’s administrative tasks by ensuring smooth, effective operations.

Wage

£15,000 a year

Minimum wage rates (opens in new tab)

We operate a bonus scheme for all employees.

Training course

Customer service practitioner (level 2)

Hours

Monday - Friday, 8.30am - 5.00pm

37 hours 30 minutes a week

Possible start date

Monday 3 March

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

First point of call:

Answering the incoming calls and fielding them to the relevant dept
Process incoming purchase orders
Process proforma invoices
Process payments
Process returns
Process credits
Arrange collections from customers
Update and distribute customer price lists
Provide telephone support for customer queries
Taking messages
Process and respond to email enquiries
Chase future planned purchase orders for delivery
Update Account forms
Liaise with the Sales Manager on a continuous basis

Explore new business opportunities by:

Cold calling
Chasing quotes
LinkedIn
Customer referrals

Contribute to winning bids and tenders by:

Gathering integral data
Key contacts
Project timeframes
Order likelihood
Project objectives
Offer advice and educate customers about products and services and how to make a purchase

Where you’ll work

42 TOWERFIELD ROAD

SHOEBURYNESS

SOUTHEND ON SEA

SS3 9QT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship Standard:

On the job training delivered by the employer
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3
Allocation of an apprenticeship delivery coach who will carry out regular training
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
Identify, track and support 6 hours off the job training activities
Quarterly formal progress review meetings, identifying learning achievements and next steps

Requirements

Essential qualifications

GCSE in:

Maths & English (grade A*-C/9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Administrative skills
Logical
Initiative

About this company

S&S Northern is one of the UK’s leading designers, manufacturers, and suppliers of the latest range of gas safety products including gas ventilation, gas interlock systems and gas pressure proving systems for use in commercial kitchens, school laboratories and boiler houses.

http://www.snsnorthern.com (opens in new tab)

Company benefits

Pension scheme 28 days holiday including bank holidays On-site parking

After this apprenticeship

For the right candidate we are looking to extend the position to a permanent one upon successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Denise Lee

denise.lee@seetec.co.uk

01702 933205

The reference code for this apprenticeship is VAC1000299283.

Apply now

Closes in 4 days (Thursday 27 February at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents