Business Administrator Apprentice

Summary

You will be involved in providing support in multiple capacities for the sales department. You will be working as an integral part of a team, in which you will have responsibility for some of the key elements of the organisation’s overall sales and marketing plans and campaigns. Answering the sales lines, diverting to correct person/department.

Wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 9:00am - 5:00pm. Lunch between 1.00pm and 2.00pm.
37 hours 30 minutes a week
Possible start date: Monday 3 March
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties:

Monitoring sales enquiries, responding to customers, dealing with any orders
Answering the sales lines, diverting to correct person/department
Making follow up outbound calls over time to new and existing customers to help with any queries
Creating quotations on word documents and sending them to customers
To use Sage CRM effectively throughout the day
Assist sales staff with general admin, updating contact details, inputting companies on the system, run reports using CRM
Assist sales reps in Live Chats with customer enquiries Sending samples out to clients on behalf of sales staff
Research into potential clients, getting relevant information
Creating/using spreadsheets

Where you’ll work

Highbank Court

3 Highbankside

Stockport

SK1 1HG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MACCLESFIELD COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Apprenticeship qualification
Functional Skills in maths and English (if required)
Training schedule has yet to be agreed. Details will be made available at a later date

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4/C+)
Maths (grade 4/C+)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Knowledge of MS Office
Telephone skills
Passionate demeanour
Determination to succeed
Hardworking
Confident
Good telephone manner
Good English Literature
Good time keeper

Other requirements

Must be able to commute easily to Stockport. The site is a ten minute walk from St Christopher House on the A6 slightly south of central Stockport. This apprenticeship is exclusive to Macclesfield College.

About this company

Digital ID are the largest supplier of ID card related products and services in the UK. They have an extensive portfolio of regular billing accounts across the UK & Europe. As part of their fast expansion programme they are seeking a Sales Administrator to join their elite team.

http://www.digitalid.co.uk (opens in new tab)

After this apprenticeship

Upon completing the apprenticeship, there are real progression opportunities available. Along with your employer, you may decide to progress onto our level 4 programme and take your career even further.

Ask a question

The contact for this apprenticeship is:

MACCLESFIELD COLLEGE

Maxim Business Training

apprenticeshiprecruitment@macclesfield.ac.uk

+441625410000

The reference code for this apprenticeship is VAC1000299212.

Apply now

Closes in 25 days (Tuesday 25 February at 11:59pm)

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