IT Apprenticeship

Summary

You will support and maintain IT resources, ensure that hardware and software audits are conducted. Being a valued member of the team, you will respond to, log, and resolve support requests, assist with large system upgrades and so much more!

Wage: £12,621 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday to Thursday 8am to 4pm Friday 8am to 3:30pm
37 hours a week
Possible start date: Tuesday 4 March
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Collaborative Support: Work closely with the Network Manager to ensure the smooth operation of ICT systems within the academy
First Point of Contact: Act as the first line of support for ICT hardware and software issues, assisting staff and students with their queries and problems
Training & Troubleshooting: Provide training and troubleshoot issues to help users effectively utilize technology
Vendor Relations: Maintain productive relationships with external service providers, manufacturers, and suppliers
Documentation: Ensure that all data entry, reports, records, and other documentation are completed accurately and promptly
Team Collaboration: Work collaboratively with the central ICT team, sharing best practices and ideas to improve support services
ICT Resource Maintenance: Assist in the support and maintenance of ICT resources, including hardware, software, and audiovisual equipment
Ticket Management: Respond to, log, and resolve support requests in line with agreed service standards
System Updates: Contribute to network system updates and large-scale projects as required
Inventory & Orders: Manage stock control for IT consumables and create orders for new hardware and software
Event Support: Set up and manage AV systems for school events such as assemblies, staff meetings, and other functions
Automation & Scripting: Learn to use PowerShell and other tools to automate tasks and support application managers
Daily Troubleshooting: Regularly troubleshoot network issues, system failures, and other technical challenges

Where you’ll work

Bristol Metropolitan Academy

Snowdon Road

Fishponds

Bristol

BS16 2HD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BALTIC TRAINING SERVICES LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Your training will be delivered online via a SMART classroom, every 6-9 weeks

Requirements

Essential qualifications

GCSE in:

English (grade 5/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Customer care skills
Problem solving skills
Team working
Initiative

About this company

Cabot Learning Federation are part of a highly respected education trust that places great importance on the role of technology in modern education. Their team is dedicated to providing top-tier IT support across their academies, ensuring that both staff and students have the tools they need to succeed. With a commitment to innovation, they offer a fantastic opportunity to learn, grow, and make a real impact within the education sector.

After this apprenticeship

As an IT Support Apprentice, you will receive hands-on training and mentorship from experienced professionals, helping you to develop the skills needed to excel in the IT industry
You'll have the opportunity to work on a variety of projects, giving you a broad understanding of IT support within an educational setting

Ask a question

The contact for this apprenticeship is:

BALTIC TRAINING SERVICES LIMITED

Jake Wraight

Jake.wraight@balticapprenticeships.com

The reference code for this apprenticeship is VAC1000299142.

Apply now

Closes in 31 days (Monday 3 March)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Ready to launch your IT career? Apply now to join our team and start your journey as an IT Support Apprentice! Send us your CV, and our recruitment team will guide you through the next steps, including an informal chat and a formal interview if shortlisted.

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