Business Apprentice (Customer Service Representative in Customer Service Team)

Summary

Customer Service are responsible for validating & creating customer accounts, processing customer orders in a timely and accurate manner taking into consideration customer schedules, product availability and delivery priorities. We deal with all order/delivery disputes working to ensure correct resolution whilst maintaining customer satisfaction.

Wage: £18,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, 9.00am - 5.00pm.
35 hours a week
Possible start date: Monday 15 September
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Customer Service

This apprentice will process orders in a timely manner, and follow up and resolve potential order related issues, act as major point of contact for customer complaints and escalates any problems. As part of this and alongside others, they are responsible managing complaints, customer credit and debit memos and returns from the customers.

Customer Service tasks and responsibilities:

Processing orders accurately and in a timely manner
Appropriately communicate with internal and external customers and/or business on order status and inform if needed on any out of stock situations or cancellations
Create, review and approve credit and debit memo requests in line with authorisation limit
Daily monitoring of all order issues through to resolution using all available reports
Collaborate with relevant stakeholders as appropriate and communicate with customers to ensure customer satisfaction
Timely resolution of customer queries, claims, complaints and returns
Receive customer telephone calls and answer any queries or transfer to appropriate teams

Where you’ll work

400 South Oak Way

Reading

RG2 6AD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WEST BERKSHIRE TRAINING CONSORTIUM

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprentice will work towards the Business Administrator Level 3 Standard.
Training is blended - a combination of in person group training at WBTC one day a month, guided self study and 1-1 training and review meetings.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4 or C)
maths (grade 4 or C)

Desirable qualifications

A Level or equivalent in:

Any (grade Any)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Multi Task
Work independently
Confidentiality
Time Management
Integrity

Other requirements

Bayer are keen to consider candidates who have achieved a Level 3 or who are currently working towards a Level 3 qualification (A Level or BTEC), due to complete this Summer. Bayer offer hybrid working. The apprentice will be expected to work a mix of both working from the Bayer Reading office and from home. This will be set in line with their team and business requirements. Candidates must be available for interviews late March 2025 and if successful, be able to start your new role 15th September 2025

About this company

Bayer is a Life Science company with a more than 150-year history and core competencies in the areas of healthcare and agriculture. With our innovative and sustainable products, we are contributing to finding solutions to some of the major challenges of our time. We bring together our people, partners and customers, placing innovation, sustainability and digital transformation at the heart of everything we do. Our products and solutions help us to deliver our vision of 'health for all, hunger for none'.

https://www.bayer.co.uk/en/ (opens in new tab)

Company benefits

Onsite parking; Private healthcare and pension contribution; Early Careers Development Programme

After this apprenticeship

Bayer Plc will provide you with a solid foundation at the beginning of your journey for a rewarding and lasting career. We believe that everyone working at Bayer has the potential to progress and you will be supported by our commitment to your ongoing training and further development.

Ask a question

The contact for this apprenticeship is:

WEST BERKSHIRE TRAINING CONSORTIUM

Rachel Eaves

rachel@wbtc-uk.com

07922 426414

The reference code for this apprenticeship is VAC1000299124.

Apply now

Closes in 12 days (Friday 7 March at 11:59pm)

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