Digital Support Technician Apprentice

Summary

Our client, 39D, is looking for a Digital Support Technician Apprentice to launch their tech career. You’ll support clients, optimise tools, and use CRM systems to improve efficiency and user experience. With mentorship and a collaborative team, this role is perfect for tech enthusiasts passionate about innovation.

Wage: £16,000 a year
Minimum wage rates (opens in new tab)
Training course: Digital support technician (level 3)
Hours: Monday to Friday, 8am to 6pm (1-hour lunch break) (Monthly rota agreed at the start of each month)
40 hours a week
Possible start date: Thursday 20 February
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Help maximise the use of digital technologies to improve business processes and efficiency
Utilise and maintain information systems such as Customer Relationship Management (CRM) tools to manage service delivery
Devise digital productivity solutions and assist in their rollout within the organisation
Support external customers and clients through a wide variety of digital channels
Improve user experience through tailored digital support and problem solving

Where you’ll work

HANGAR 3

MERLIN WAY

NORTH WEALD

EPPING

CM16 6HR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

EAST ESSEX VOCATIONAL TRAINING LIMITED

Your training course

Digital support technician (level 3)

Equal to A level

Course contents

use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.
support digital operations or digital change and transformation activities.
investigate application problems and enable resolution to maintain productivity and improve quality of service.
coach and guide stakeholders to develop their applications skills to use digital systems effectively.
monitor data to analyse systems use and provide insights to recommend use or applications developments.
support customers in the use of information, products and services through digital channels.
diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
maintain end-user systems physically or remotely. For example: software, hardware or operating systems
provide and direct end-users to tools and resources to help them to resolve their digital problems.
use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Initiative
Non judgemental

About this company

Our apprenticeship programs offer a unique and invaluable opportunity for aspiring professionals to gain real-world experience in a dynamic and supportive environment. Working closely with industry experts, apprentices benefit from hands-on learning and personalized mentorship, ensuring they acquire practical skills and insider knowledge. Throughout the program, participants will build strong industry connections and gain critical insights that will lay the foundation for a successful career in digital support and technology.

After this apprenticeship

Potential of a full-time position upon successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

EAST ESSEX VOCATIONAL TRAINING LIMITED

Aminur

aminur@eetgroup.co.uk

07518495280

The reference code for this apprenticeship is VAC1000298994.

Apply now

Closes in 15 days (Saturday 15 February at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents