Business Apprentice

Summary

This job role will require the successful candidate working in all departments, increasing both their awareness of the business and developing their own skill set. Moreover, this job role will entail learning different aspects of the practical operational aspects.

Wage

£12,480 a year

Minimum wage rates (opens in new tab)

Potential Bonus Scheme and salary increases.

Training course

Business administrator (level 3)

Hours

Monday - Friday 9am - 5pm

37 hours 30 minutes a week

Possible start date

Monday 24 February

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Throughout the apprenticeship, the successful candidate will get to experience different areas of the business to gain a better understanding and further develop. Order of movement as below:

Technical Department Stores Team:

Manufacturing, building, packing, testing, flashing device process

Operations Department, Collections Team:

Payment collection and telephone manner skill development

Operations Department, Service and Bookings Team:

Logistical process and customer service skill development, some early technical expertise development and continued telephone manner development

Sales Department, After Sales Team:

B2B and B2C liaison, further developing phone skills, logistical skills and beginner sales technique skills

Operations Department, Thefts and Security Team:

Monitoring and commissioning devices, further developing telephone skills, customer service and technical skills to high beginner/low intermediate level

Technical Department, Technical Team:

Troubleshooting device problems at an intermediate level, handling lower-level complaints, further developing customer service, telephone and technical skills

Where you’ll work

Old Station Close

Coalville

LE67 3FH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LOUGHBOROUGH COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3
Within the first 15-months additional training is delivered at Loughborough College, one morning a week for 12 weeks, dates are subject to enrolment date
Online portfolio to update with learning and development completed onsite
Diarised visits from dedicated Trainer/Assessor

Requirements

Essential qualifications

GCSE in:

4 GCSE's including Maths and English (grade C / 4 or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Logical
Team working
Creative
Initiative

Other requirements

Progression to be discussed, subject to commercial requirements.

About this company

Global Telemetrics is the billing and monitoring platform for several worldwide vehicle security companies including SmarTrack, Shadow Immobiliser, Clifford, Autowatch and provides OEM solutions to vehicle manufacturers. Monitoring Thatcham Security Certified devices using the latest technology and secure cloud-based CRM systems to manage customer information and billing. Global Telemetrics Provide 24/7 365 days-a-year support for customers worldwide with staff dedicated to help on all aspects of vehicle tracking and recovery as well as customer and engineer advice. Global Telemetrics have successfully recovered over £90 million of vehicles since inception.

https://globaltelemetrics.com/ (opens in new tab)

Company benefits

28 days annual leave (extendable by 1 day every 5 years of service), free tea and coffee, company uniform, genuine progression opportunities, opportunity to work in all departments within a 'training and development' company culture.

After this apprenticeship

Progression to be discussed, subject to commercial requirements.

Ask a question

The contact for this apprenticeship is:

LOUGHBOROUGH COLLEGE

Recruitment Team

Apprenticeships@loucoll.ac.uk

The reference code for this apprenticeship is VAC1000298894.

Apply now

Closes in 11 days (Tuesday 11 February at 11:59pm)

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