Customer Service apprenticeship

Summary

This is a 180-recruitment role, with full training provided. You focus on maintaining relationships with clients and candidates, sourcing the right talent for our clients, and ensuring a seamless placement process. The role is fast-paced, requiring commitment and the ability to go the extra mile.

Wage: £17,000 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday- Friday 8.00am- 4.00pm
40 hours a week
Possible start date: Friday 28 March
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Responsibilities:

Provide excellent customer service to both candidates and employers
Sourcing, screening, and matching candidates for roles across the automotive industry
Maintaining and growing relationships with clients and candidates
Managing a fast-paced recruitment desk with efficiency and precision
Regular communication with clients to understand their needs and provide suitable candidates
Ensuring excellent service delivery to uphold our strong reputation

Where you’ll work

Green Lane

Old Swan

Liverpool

L13 7EB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ACCESS FURTHER EDUCATION LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

What We Offer:

A well-established, hot desk with existing clients and candidates
Generous salary and commission structure
Full training and ongoing support to help you excel
A fun, relaxed company culture that values hard work and dedication

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Analytical skills
Team working
Initiative
Patience

About this company

Scope Personnel are a specialist recruitment agency, working with some of the UK’s most recognised brands. Whether you’re a candidate looking for your next exciting opportunity, or an employer keen add exceptional talent to your team, we are your dedicated partner!

https://www.scopepersonnel.co.uk/home-uk (opens in new tab)

Company benefits

You will study a Customer Service Apprenticeship with Access Industry which will allow you to increase your skills, knowledge and behaviours around excellent customer service, which in turn will increase your efficiency and productivity.

After this apprenticeship

After completing a customer service apprenticeship provides several tangible and intangible benefits, including qualifications, skills, and opportunities to grow in the industry

Ask a question

The contact for this apprenticeship is: