Service Representative Apprentice

Summary

As a Service Representative Apprentice, you’ll gain hands-on experience in electrical and mechanical engineering, supporting customers with maintenance, problem-solving, and driving sustainability initiatives.

Wage

£21,000 a year

Minimum wage rates (opens in new tab)

Performance Bonus Scheme

Training course

Electrical power networks engineer (level 4)

Hours

Monday to Friday, working hours TBC.

37 hours 30 minutes a week

Possible start date

Monday 8 September

Duration

3 years

Positions available

3

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

EV Charger Setup: Inspect and set up Electric Vehicle (EV) chargers
Energy Monitoring Systems: Assist with the installation and connection of Eco Structure Asset Advisor systems to monitor energy usage and efficiency
Backup Power and Cooling Systems: Set up and maintain backup power systems, cooling systems, switchgear (electrical distribution), and transformers
Equipment Updates and Repairs: Update and repair existing equipment and systems to ensure optimal performance
Maintenance Support: Assist maintenance and inspection teams with their tasks to ensure equipment reliability
Site Risk Assessments: Carry out risk assessments on site and complete safety documents to ensure a safe working environment
Project Collaboration: Work closely with the Project Manager and Service Manager to support customer projects effectively.
Testing and Reporting: Record test results and create detailed reports on work completed at the site
Business Promotion: Help promote the company’s services and identify new business opportunities to drive growth

Where you’ll work

Stafford Park 5 Telford Shropshire

TF3 3BL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LOUGHBOROUGH COLLEGE

Your training course

Electrical power networks engineer (level 4)

Equal to higher national certificate (HNC)

Course contents

Your training plan

During your apprenticeship, you will receive two types of training.

On-the-job training will be delivered by Schneider Electric, your employer. You’ll receive training and supervision to help you perform your role. This will include skills and knowledge that are outside of the apprenticeship but necessary for the job. In addition to ‘on-the-job’ training, they will support you in other ways to ensure your success.

Types of support will include:

A comprehensive induction
Mentoring or regular one-to-one guidance
Social enrichment and networking opportunities
Performance reviews
Mental health and wellbeing support
Feedback opportunities

Off-the-job training will be provided by a carefully selected training provider during your normal working hours. You will spend at least 20% of your working hours (approximately 6 hours per week) completing ‘off-the-job’ training. This is protected time and a requirement for apprenticeship delivery. This training will teach you the knowledge, skills, and behaviours outlined in the apprenticeship standard, enabling you to achieve occupational competence.

Requirements

Desirable qualifications

GCSE in:

5 GCSEs including Maths, English, and STEM related (grade Grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Analytical skills
Logical
Team working
Non judgemental

Other requirements

A full UK driving license is required for this role, but candidates that are actively in the process of obtaining one will be considered. All applicants must have a permanent right to work in the UK, as Schneider Electric is unable to offer visa sponsorship for this role.

About this company

Schneider’s purpose is to create impact by empowering everyone to make the most of their energy and resources, bridging progress with sustainability. At Schneider, we call this Life Is On. Our mission is to be the trusted partner in sustainability and efficiency. As a global leader in industrial technology, Schneider provides integrated solutions that help businesses grow, using digital tools to improve efficiency and create value for our customers. With over 150,000 employees and more than a million partners in over 100 countries, we stay close to our customers and communities. Schneider embraces diversity and inclusion, guided by our purpose of building a sustainable future for all.

Company benefits

28 days annual leave + public holidays. Performance Bonus Scheme. Employee shopping & dining discounts. Flexible working opportunities. Pension scheme. Holiday buy and sell scheme. Various health and wellbeing support options.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

After successful completion of your apprenticeship, you will have the opportunity to move into your permanent position
Your learning doesn't stop there! Learn everyday, to stop learning is to stop growing. We are genuinely curious, never done with learning. With Schneider, there is no such thing as knowing it all or having all the answers. We beleive in life-long learning
Every minute of the day brings a new chance to listen, open up our minds, and widen our horizons. We are never too experienced to learn

Ask a question

The contact for this apprenticeship is:

LOUGHBOROUGH COLLEGE

The reference code for this apprenticeship is VAC1000298633.

Apply now

Closes on Friday 28 March

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Candidates will be requested to submit an online application with our provider GetMyFirstJob, all eligible candidates will be invited to a first stage video interview. Successful candidates will then be invited to an Assessment Centre.

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