Office Support/Administration Apprentice

Summary

Open the door to a successful career with Hume & Co Estates. If you want support and opportunity with the benefits of a small business, this is the apprenticeship for you! Hume & Co are looking to extend their existing team by recruiting an apprentice to help in the day-to-day running of their busy office in Rotherham.

Wage

£13,312 a year

Minimum wage rates (opens in new tab)

Pay will be reviewed upon performance and successful completion of apprenticeship

Training course

Business administrator (level 3)

Hours

Monday to Thursday – 09:00 – 17:00. Friday – 09:00 – 16:30.

40 hours a week

Possible start date

Monday 3 March

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As an Office Support/Administration Apprentice, you'll be responsible for (but not limited to) the following:

General administrative duties for the team such as filing, processing forms and compiling reports
Inputting and maintaining internal filing database/system
Ordering office stationery/supplies / Distributing incoming post
Assisting in resolution of tenant requests and liaising with the property owner
Answering calls/emails and dealing with client queries in a professional and helpful manner
Adhering to company procedures and policies

You’ll develop your skills alongside the entire team, learning a variety of duties and supporting the whole business to continued success. You’ll be taught and mentored by colleagues who are well versed in the job role and industry; to achieve your full potential and share in the company’s success.

If you are committed and ready to take your first step into a real career in the property rental industry, then please apply now! This apprenticeship and opportunity with Hume and Co Estates will be highly competitive, so please don’t miss your chance!

Where you’ll work

16 PERCY STREET

ROTHERHAM

S65 1ED

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

RNN GROUP

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The successful candidate will continue their studies with apprenticeship specialists, RNN Group both remotely and from one of their campuses, giving you the training and support you need to become an all-rounded and successful administrator.

The Apprentice Standard you will be studying is Business Administration – Level 3.

Requirements

Essential qualifications

GCSE in:

Maths & English (grade A*-C/9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Logical
Initiative
Non judgemental
Some knowledge of Microsoft
Good attitude to work
Supportive and dedicated

Other requirements

This is a successful business with a fantastic reputation that works to a tight schedule. They are looking for someone who can get there in a morning punctually (think about the location of the business and transport links), listen/learn and use their own initiative to quickly become a valued and productive team member.

About this company

Hume & Co. Estates is an independent Letting Agent and a Property Management Service for Rotherham and the surrounding areas of South Yorkshire. They pride their selves on offering a comprehensive, personal service that is tailored to suit individual requirements. Having been established for over 30 years they have been focused on lettings since 1989, so have a vast array of experience dealing with the letting of both residential and commercial property, from both the perspective of Landlords and letting agents.

https://www.humeandco.co.uk/ (opens in new tab)

After this apprenticeship

Further and higher skill development within the business. A lifelong career with Hume and Co Estates.

Ask a question

The contact for this apprenticeship is:

RNN GROUP

Lorraine

lorraine.savage@rnngroup.ac.uk

07713319356

The reference code for this apprenticeship is VAC1000298626.

Apply now

Closes in 27 days (Thursday 27 February at 11:59pm)

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