Customer Service Apprentice

Summary

Rose Opticians is a small independent practice who are seeking a confident and passionate individual with a keen interest in optics. In this role you will be responsible for providing exceptional customer service and expert advice on a wide range of optical products and services.

Wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Saturday with 1 day off in the week, Shifts to be confirmed.
40 hours a week
Possible start date: Monday 3 March
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Greet customers warmly and build rapport
Assist customers in selecting frames
Process sales transactions
Maintain a clean and organised store environment
Participate in team meetings and training sessions

Where you’ll work

Park Vibe LMT Westcliff

336 London Road

Westcliff-On-Sea

SS0 7JJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SOUTH ESSEX COLLEGE OF FURTHER AND HIGHER EDUCATION

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 3)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Logical
Team working
Non judgemental
Patience

About this company

We are a small friendly independent practice located in Westcliff on Sea

After this apprenticeship

Full time employment on successful completion of the apprenticeship.
Possible further education and qualifications to become a qualified dispensing option

Ask a question

The contact for this apprenticeship is:

SOUTH ESSEX COLLEGE OF FURTHER AND HIGHER EDUCATION

Diane Ridgley

diane.ridgley@southessex.ac.uk

07855701273

The reference code for this apprenticeship is VAC1000298546.

Apply now

Closes in 5 days (Friday 28 February at 11:59pm)

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