Apprentice Client Services Account Manager

Summary

As an Apprentice Client Services Account Manager, you will be responsible for understanding client needs, providing solutions and ensuring successful execution of print and direct mail campaigns. You will build and maintain strong relationships both internally and externally and be a central point of contact for your assigned projects.

Wage: £22,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday - times to be negotiated. 30 minutes unpaid lunch.
37 hours a week
Possible start date: Monday 17 February
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The perfect candidate will be eager to learn new skills and systems. They will be outgoing, chatty and have confidence to build relationships with team members and customers.

The successful candidate will be part of a freindly, supportive and hard working team.

The candidate will be willing to work well with the wider team and not be afraid to ask questions. A great eye for detail would go a long way as they will be looking at artwork pre-production.

This fantastic opportunity willl involve:

Taking briefs from customers
Creating quotations
Understanding print terminology
Sending jobs to production
Raising outwork orders
Understanding data briefs including different mail sortation methods.
Using Excel and Microsoft Office
Responding to emails in a efficient and professional manner
Dealing with general office duties
To deal courteously and efficiently with all visitors.
Answering the telephone in a professional manner and dealing with enquiries
Assisting all members of the team as and when required
Inputting data onto internal systems with a high level of accuracy
Dealing with stationary/stock levels and reordering as and when appropriate
Dealing with requests for information quickly and efficently.
Ensure that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality.

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

Attend and be punctual for all induction sessions, lessons and all work-based training/support sessions.
Complete all required assignments by the required timeline.
Build up your portfolio of evidence on-going during your apprenticeship programme.
Access support from your tutor/assessor and manager with regards to any evidence requirements or support as and when required.

Where you’ll work

Unit 4-

5 Fieldhouse Park

Old Fieldhouse Lane

Huddersfield

HD2 1FA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

KIRKLEES COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard:

The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.

The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills.

The business administrator is also expected to show initiative, managing priorities and your own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.

You will cover the necessary Knowledge, Skills and Behaviours, gather evidence and attend workshop / taught classes throughout the duration then complete an End Point Assessment.

The End Point Assessment involves:

Portfolio Development
Presentation
Multi-Choice Test
Professional Observation
Professional Discussion and
Interview

You will be given paid time off for study to achieve your apprenticeship.

More training information

If you do not meet the requirements for the Business Administrator Level 3 Apprenticeship we would be happy to offer an alternative that is relevant to the job your skills set/experience.

The standard you follow will be dependent on previous experience.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4/C or above or equivilent)

Other in:

Experience working in an office or with customers (grade 1 year, ideally)

Desirable qualifications

BTEC in:

Business or other related course (grade Pass, Merit or Distinction)
Business or other related course (grade Pass, Merit or Distinction)
ICT (grade Pass, Merit or Distinction)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Excellent Attendance
Excellent Timekeeping
Microsoft Office Skills
Reliable

Other requirements

You will be shortlisted initially trough Kirklees College's screening process. After applying Kirklees College will make contact with you to discuss your interest and to check your eligibility. Please s=keep checking your emails and missed calls.

About this company

Propack are an award winning print and direct mail company based in Huddersfield. With over 25 years direct marketing experience, they operate a state of the art production site covering: creative, data, print, direct mail, fulfilment and distribution.

http://wearepropack.co.uk (opens in new tab)

Company benefits

Free Parking, Pension, Involvement in 1 day's volunteering as part of the company's support for a local charity, 22 days holiday plus statutory bank holidays, extra day off for your birthday, Excellent Transport links.

After this apprenticeship

There is a strong possibiity that you will gain a full time position, subject to satisfactory employment and achievement of the apprenticeship programme.

There will be on-going training during oyur apprenticeship by experiened staff.

Ask a question

The contact for this apprenticeship is:

KIRKLEES COLLEGE

Nichola Barnes

apprenticeships@kirkleescollege.ac.uk

07788390025

The reference code for this apprenticeship is VAC1000298526.

Apply now

Closes in 10 days (Monday 10 February at 11:59pm)

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